Cancellation policies
Cancellation by Customer
- More than 15 days before check-in: 10% of total rates
- From 15 to 3 days before check-in: 50% of total rates
- Less than 72 hours before check-in: 100% of total rates
- No show: 100% of total rates
Cancellation due to bad weather
If the cancellation is announced by the Management Board of Halong Bay, depend on the timing of the cancellation, the following policies will be applied:
- Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
- During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
- The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!
Join in group 
Hotel pick up and drop off 
English speaking staff 
Reviews
Write a reviewPlease login to write a review
A PHP Error was encountered
Severity: Notice
Message: Undefined index: comments
Filename: elements/comment.php
Line Number: 95
Backtrace:
File: /www/wwwroot/yourvietnam.info/application/views/frontend/elements/comment.php
Line: 95
Function: _error_handler
File: /www/wwwroot/yourvietnam.info/application/views/frontend/pages/services/tour.php
Line: 610
Function: view
File: /www/wwwroot/yourvietnam.info/application/controllers/Detail.php
Line: 59
Function: view
File: /www/wwwroot/yourvietnam.info/index.php
Line: 315
Function: require_once
A PHP Error was encountered
Severity: Warning
Message: Invalid argument supplied for foreach()
Filename: elements/comment.php
Line Number: 95
Backtrace:
File: /www/wwwroot/yourvietnam.info/application/views/frontend/elements/comment.php
Line: 95
Function: _error_handler
File: /www/wwwroot/yourvietnam.info/application/views/frontend/pages/services/tour.php
Line: 610
Function: view
File: /www/wwwroot/yourvietnam.info/application/controllers/Detail.php
Line: 59
Function: view
File: /www/wwwroot/yourvietnam.info/index.php
Line: 315
Function: require_once