Vietnam transfer service

We booked a bus journey from Hanoi Airport to Sapa. Communication with the company is made through WhatsApp which made it quick and easy to access all the information needed. We met with some difficulty when our flight was rescheduled so we were unable to make the bus time we booked.
A21 tours were brilliant in helping us to rearrange our booking and take the next available bus. Would recommend.

Customized tour and transfer for 6 people. The services provided by A21 were excellent. All our transfer services (from Hanoi airport to Sapa, Sapa to Hanoi hotel and hotel to airport) arrived on time. The drivers were courteous too. We were even provided water and snacks on our 5 hrs drive from Sapa to Hanoi and there was free WiFi in all their transportations. We likewise availed of their Halong Bay tour and half-day Hanoi city tour. The guides that we had (Ms. Emma and Mr. Cheongsam, respectively) were knowledgeable and spoke decent English. We recommend that you wear comfortable walking/hiking shoes if you’ll join the short trek in Halong Bay. The climb is not recommended for those with weak knees. Make sure to bring some snacks too as lunch was served late. Don’t expect you’ll be able to go for a good swim once you get to one of the islands. The swimming area and time allotted were limited. Also, there were no shower areas and changing areas. Overall, we were very satisfied with the A21 services. Communication was easy via email and WhatsApp. Everything was handled smoothly and efficiently. It’s a very reliable company and I would highly recommend it. Thank you A21 for making our trip stress-free and enjoyable! Xin cam o’n!

Limousine ride Hanoi to Sapa to Hanoi to Airport. I used A21 limousine service from Hanoi Airport to Sapa to Hanoi to Airport on time and very comfortable. We communicate thru what app with driver mobile number and license plate number. Driver arrive on time for all the pick up. Excellent service highly recommended.

Great Service! Was looking for a Sapa to Noi Bai airport bus and came across this a21 website which had multiple bus options to get from Hanoi to Sapa as well. Finally decided to book my Hanoi to Sapa private cabin bus (under Fansipan Express) and Sapa to Noi Bai Airport (Green bus) from A21 tours. They were detailed in the communication and provide frequent updates to check with you up till the bus arrives. I was able to check with them when the Fansipan express bus arrival was delayed for the pickup from hotel. Payment online was quick and simple as well. Highly recommended.

very convenient! friendly customer service and legit service too! when i first came to hanoi. all i want a straight transportation to Sa Pa town ASAP. since i arrive at noon, the only bus that departed from Hanoi center to Sa Pa is 10pm. since i don't want to waste my time, i found A21 tours in the internet and they provided an airport transfer straight to Sa Pa! just what i wanted! i took the luxury limo throught their customer service whatsapp service and they reply me zap! just a second! they also give a free snack and drinks, and don't forget free coffee too! the driver couldn't speak any english words but it's okay, i always have google translate to communicate with him. the driver also send in front of my hotel! he's really nice and helpful too! when i back to Hanoi city, i also book from them but with sleeper green bus. one thing is you need to walk to their place (google map given) to depart from Sa Pa. i just slept along the way inside the bus because i am so tired from all those hikes and walks. they stop at Old quarter just 5min walks to my hostel. the conductor bus is also helpful. and yes i recommend using their service. really helpful and easy too! im looking forward to come hanoi next time and use their service again! thank you A21 tours!

Great service and instant response We use the limousine transfer service from Noi Bai airport to Sapa. The service is very good. Just keep your Whatsapp on and the staff will reply you shortly in few minutes for any questions you asking. The booking process is fast and you may made payment through online. The service is trustworthy. Just inform the staff upon arrival, and the staff will tell you roughly arrival time for the pick-up. The staff will also give a very clear instruction on the pick up point. The driver is very professional and entertaining. We had a very good ride throughout the journey. This service is very convenient. Sure will recommend you to use their service.

Excellent service and value for money. I found A21 tours on Trip adviser and gave them a try and was amazed at how simple they make it , I booked all my airport transfers from them and paid via a WhatsApp link and also booked some sightseeing tours which I also paid for by WhatsApp link The communication that they give you throughout your stay in Vietnam and Hanoi is very clear and good and all the cars & drivers we had spoke clear English and there driving was exemplary I can not fault there service at all and there prices are very competitive, when I return to Hanoi I will 100% be using there services

Just took a sleeper from Hanoi to Sapa. The bus was clean with nice environment. The driver assistant was the best guy ever! Made a lot of jokes and made my experience better. Also, I lost personal stuff in the bus and Sunny helped me 3 times to search for it. Finally we found it and he made my day

We took 28 seat limousine bus to Sapa and it was most comfortable bus we rode during entire month trip in Vietnam. Very spacious, comfortable seats, lots of leg room. Nice English speaking tour guide Aurora.

I highly recommend this service. The ride from Hanoi to Sapa was smooth and on time. The driver and conductor were very kind and helpful.

Great service comfortable bus. Very happy with our experience, the bus was so comfortable we were able to sleep almost the entire way to Sapa. The bus guide was very friendly, informative and was wearing the most jolly Christmas sweater ever :). Snacks and water were provided. The only downside was an annoying customer who’s phone kept going off very loudly.

Great Service. We used the service from Hanoi to Halong Bay (return). Everything was great. The driver was on time. Communications with the staff also easy. The price is reasonable. Highly recommended.

Prompt and excellent customer svs. I booked my trip w A21 and had to cancel it due to some medical conditions. In the midst of my handling all these medical issues, michael was prompt in his replies and rendered one of the best customer svs that I had encountered thus far. I might have missed this trip, but with this experience, I'm sure , God willing, I will come back to this company:)

Great Transport wirh best Karma! We took the Minibus from Hanoi to Halong and it was just perfect! The bus was brandnew, clean and we felt lile real VIP. The bus welas in time and the driver was absolutely nice! Best thing: I forgot my 150USD glasses in the van and the driver brought it to our hotel in halong the next day! That’s really good karma and I would definitely use this service agein! Thanks to Duy Tung, the driver and the rest of the team!

Very good service. The staff at A21 Tours was really good. Always quick to answer and help. Infact we haven't used any other company for transport due to how happy we are with them. Keep up the good work! See you next time!

Great Service. We used the service from Hanoi to Halong Bay (return). Everything was great. The driver was on time. Communications with the staff also easy. The price is reasonable. Highly recommended.

Booked for Green Bus via a21 and everything went smoothly. Nothing to complain. Everything went as scheduled, no e-ticket needed. Good services and very responsive on WhatsApp.

The services they arr provided are very satisfying. The ordering process is easy, the operator, Miss Moon very friendly and always give quick respond. She is very helpful to answer a number of things. The bus is clean.Passengers are prohibited from wearing shoes and carrying food to maintain cleanliness. Instead, the bus stops at two stops to go to the toilet and eat.But the time allotted for eating is too fast, so I have to leave the foods. Certainly quite unfortunate. But beyond that, Green Bus provides very good service :)

We went from Hanoi to Sapa in a sleeping bus. Everything was good, it took us 6 hours. At Sapa we could choose to stay in the bus until 6 AM or leave at 3 AM. The bus is very clean. But if u are taller than 1,75m u will get a bit trouble finding a good sleeping position. If u are 1,90+m take a place in the back!

Green Bus is comfy - clear & good arrangement My friend and I took green bus from Sapa to Hanoi, the bus was comfy. There’s a girl as the bus assistant, who speak very good english and would repeat the pre-recorded broadcasts so to make sure everyone aware of the notices.
We booked the other bus company from Hanoi to Sapa, it was also comfy but the arrangement is not better. Also they don’t have clear instruction about when is the next stop. No notice at all, the bus assistant was just sleeping. And only one toilet time which is not quite enough for a 6 hours trip.
One thing i think green bus can improve is to pay more attention to the guests during the trip. As some of them were eating oranges in the bus which the bus is not allow eating. and some of them watching drama without an earphone, that was ignoring. I asked that person to volume down by myself. If the bus assistant can help for such then it would be even better.
Overall, green bus is good and I will book again if I come to Sapa again.

舒適及安排很好。
我們乘Green Bus由Sapa到河內。
巴士助理很有禮貌，英語亦很好。相比起由河內到Sapa的旅程（別的巴士公司），Green Bus的安排比較好。停站的次數也多一次。

Green bus Sapa provides super comfortable journey from Hanoi to Sapa and vice versa. The recliner seats are super comfy. The ticket costs nominal for a 6 h journey. The bus is very clean and they maintain them well. Shoes are to be kept in plastic bags before boarding the bus. Spare slippers provided at every stop point. Very punctual and super clear instructions and directions provided by our guide Bella.

Driver Mr Chin drove smoothly the whole time.

Airport transfer & Halong Bay Cruise. Booked above mention and paid online. All went well and we have a good time. Without any worries about scam. Thanks. We book with you whenever we visit Vietnam.

Transport Hanoi to ha long bay. The company arrange transport for us very quickly and gave us good price (better than the ones in the airport)! The car and driver were very nice. It took us directly to the hotel, we feel like it was an amazing service!

Private car service used twice - efficient and safe. Found these guys on I think a google search. Easy to book using online form. They were super quick to respond with quote and answer questions (matter of minutes) Being able to use WhatsApp to reply and this WiFi was great. We used them twice for car service pick up at HPH Cat Bi airport to Halong Bay Hotel and then again from Halong Bay to Hanoi. Always on time and safe drivers. Would highly recommend.

Great service from the airport to halong bay. We dont have to worry how to get to halong bay from the airport...

Used their services to go directly from Hanoi Airport to Halong. Very fast communication in English via Whatsapp. Driver was waiting patiently for 1 hour after our landing. Nice clean car. Very competetitive price.

Great Service. Hired A21 for Ha long to Hanoi airport, everything was perfect, right on time, highly recommended. Did a stop on hanoi for a few mins, changed car, but all on time and a confortable ride

친절함
옆에와서 리뷰해달라고해서 옆에서 하는즁
매우친절 버스도 큼 괞춘함
Viet이라는 직원이 아주 친절함
Viet is very kind and so cool
If i come back, i try again this bus
Thank you
50자 채우는거 매우힘든데
어쨋든 버스 크고좋다 친절하고 빠르다
닌빈에서 왔는데 올때보다 좋은버스다 강추다
싸다 좋다

A good agency, bought a ticket to go from Hanoi to Cat Ba, they have a whatsapp that is very effective, my bus was at 11 bus my hotel wasn't in the old quarter, ao I had to go to Cis coffee as a meeting point...and they were writing me at 10:59 to know if I was on the bus and calling them...good price and organization, would travel with them with no doubt.
Like if this helped u.

I have booked the tickets 1 hr before the journey started and it has gone very fast and well. They helped me very quickly when I had questions and the driver and the guide were super friendly and we got all the informations we wanted to know to be sure for the journey. Thanks! :)

We took the bus from center Hanoi to Cat Ba Province. They have a guide from the Bus to go with us. They speak good English, friendly and helpful. Our kid is very happy.

Comfortable overnight train to SAPA. Deciding which private carriage to go with on your overnight trip to SAPA can be difficult. We booked and paid for our passage at the office in Hanoi, which was an easy process. Having traveled with ET -Pumpkin I can only comment on this one and other carriages on the same train. All seemed to be very similar in comfort. We paid for a VIP 2 berth soft sleeper, which I figured meant that the top bunks were folded back so that we had more room, and that the mattresses from those bunks were transferred to our bunks. The result was indeed comfortable. I think perhaps if you paid half the price for two bunks in a 4 berth you may well get virtually the same thing, but we wanted to be sure we had the cabin to ourselves. As it was, the carriage was by no means full, and the attendants locked any unused cabins. Bedding was clean and monogrammed. We had two warm blankets and pillows each. The cabin was cosy (all carriages are the same in lay-out) with wood paneling. There was A/C (good), power and lights but not much else. At the end of the carriage there is a small wash room (which unfortunately did not have soap in the dispenser) and separate small toilet. Lots of fun getting that task accomplished with the train bouncing around. Not permitted to use toilet when train stationary-guess why. There is no "dining carriage" but someone came through with snacks and drinks before we departed and I think she remained on the train. You can pass between the carriages as much as you want. It can be quite a social experience if you want that. Our carriage had at least one "attendant". They sleep in a very confined multi-purpose room at the end of the carriage, although we saw him curled up on an unused passenger bunk-would be much more comfortable. I slept very well on the way up. The train itself rocked around a lot but every carriage would have the same experience no matter how much you paid. Pumpkin will arrange for you to be picked up at Loa Cai in the early morning and taken to you hotel in Sapa (about an hour on a winding mountain road with a lot of trucks and crazy drivers). We even got free transport from out hotel at Hanoi to the train station. There is not much to see from the train at night, and in fact the trip is over before you know it. I would recommend ET-Pumpkin for a fun and comfortable overnight train experience to Lao Cai (SAPA). TIP: Beware of locals offering transport to SAPA for huge amounts of money. Ensure that all pick-ups (from train and hotel) are confirmed and that someone will be waiting (with your name on a sign) at Lao Cai station for transport to SAPA. ET Pumpkin office at Lao Cai is to your right, once outside the Lao Cai station (inside a cafe) if you need help.

Better Than Expected. Prior to my trip, i had read many negative reviews about this Train service so, it's an understatement to say i was really nervous. To my surprise, my cabin shared with 3 other strangers was pretty pleasant - the cabin was pretty clean and we saw no roaches. However, the cleanliness of the sheets is questionable as mine had a smell (travel with a sleeping bag liner) The AC was directly above our heads on the top bunk so, being frozen the entire night was very unpleasant. The public toilet was smelly but, if you're an Asian living in Asia like myself, it isn't anything too terrible, lol. The train left and arrived on good time. Hot drinks are available first thing in the morning, if you are ready to pay (20k per cup). Overall, the entire experience was much, much better than anticipated. I was lucky.

Probably the most comfortable way from Hanoi to Sa Pa. We booked the VIP version, two bed cabin. It was reasonably clean. We did not see any bugs or vermin. Toilettes were ok. We did get some sleep. The train was very punctual both times. The train took 7.5 hours from Hanoi to La Coi. The employees in the train sell you staff that is actually free. I paid for the tee anyway because these people are very poor and it is very little they charge. When you arrive at La Coi station, there are lots of Minibuses that take you to Sa Pa for small money. This takes about one hour. The drivers already wait in front of the train. It is safe to go with them, no scam.

Nice experience. We book Private Deluxe on from Hanoi to Lao Cai and VIP from Lao Cai to Hanoi. The experience was nice. The beds were comfortable and the room was clean. We could store our luggage below the bed. Water bottles provided. We were okay with the rumbling of the train while it is making its way on the track - we slept soundly. The toilet was near and clean. However, on our way back the tea lady asked us to pay 50,000 dong for what is supposed to be a free coffee or tea included in our VIP package. We didn't pay and she relented and gave us our coffee and tea for free. She didn't provide us with towels.

Best way to get to Sapa from Hanoi Booked the cabin with 4 beds. Journey was about 8 hours. Experience was pretty good, and slept quite well. The beds were reasonably clean and comfortable. Free mineral water, snacks, toothpaste and toothbrush were provided. But would suggest to try not to use the toilets if possible. Overall good experience, train timing was punctual. Overnight train a good way to get from Hanoi to Sapa.

Just ok. We travelled in a 4 berth cabin on the King Express From Hanoi to Sapa. The rooms are very small so take as little luggage as possible. We left three bags in our hotel at Hanoi and just took what we needed in one bag on the train to save space. Mattresses are pretty hard and not very wide but we managed to get some sleep. Husband suffered motion sickness - it can get pretty rocky. Trip back to Sapa was better as we knew what to expect. A very basic journey but good if you would prefer to travel overnight.

An experience! We did two trips with this company, overnight to and from Sapa to Hanoi. Both times we booked the VIP 2 berth sleeper cabin. This is a more costly option (US$170) but provides privacy and a bit more comfort. The cabin was nicely set up and lovely and quiet. Complimentary water, refreshing wipes and cookies as well as a drink on departure. As expected the train is noisy and there is a lot of motion but we slept surprisingly well. Staff were friendly and helpful. Added benefits of booking directly with the company (one way we did one way we didn't). - shuttle to hotel - complimentary ear plugs - much more attentive service. over all a practical, safe and manageable way to travel.

Comfortable and safe ride. On arrival from Ninh Binh via train, we took the Chapa express to Sapa and was pleasantly surprised that it was clean, comfortable ride. Please note that to take the night train to Sapa, you’d have to walk about 10 minutes to the gate from Hanoi station. Gate is actually situated behind the main station, try google to find directions. Coming back to the cabin, the ride was a little noisy and shaky but we had a good night rest. Toilets were surprisingly clean and without smell of ammonia as some claimed. And compared to the Victoria express, which we took on our return leg to Hanoi, Chapa’s cabin was way more comfortable, bunks were a little wider and longer. To those that are undecided, I’d say choose Chapa express. You won’t regret saving that extra dollar that Victoria charges.

Shambles. The train itself was lovely, cosey and clean. But the organisation for the two women at Chapa Express was an utter shambles!!! First of all the one woman purposely waited till 9pm before she would give anyone a ticket,by which point there was a huge 'crowd'. There was no queing system in place and the two women would just wonder off mid way through speaking to you and ask another person to follow them. I witnessed one man be given four tickets, randomly, another man moan so the women took the tickets off the first guy and gave them to the second one instead. The tickets had not been pre allocated to people it seemed. And it didn't matter what your booking reference was. At 9.45 myself and another guy were finally listened to. By that point, each of us still wanting our two tickets, they said there was only two remaining tickets? The lady frantically flapped around and found two tickets with another company so no one was left behind. It just leaves a sour taste on a journey that turned out ok in the end. All of this could have been avoided if the woman was not such a jobs worth initially and if she had actually done her job in the first place and allocated each booking their tickets to just be handed over on the day.

8 hours - Overnight Train to Sapa. We booked directly online. Everything went smoothly. We were upgraded from superior to deluxe cabin that sleeps 4 people. So we had to share with another couple, which was fine because we all slept the whole way. There was free water or beer, bananas, chips, and free WiFi. The beds were very clean and even the bathroom were not that bad. It is an excellent way to go to Sapa and you save one nights hotel bill while traveling. If you get motion sickness be warned this train goes up and down and sways side to side, all at the same time, it is quite bumpy and noisy. Not to mention it makes a lot of stops along the way. Earplugs and Dramamine might help.

Fun and comfortable trip to Sapa! Not sure why there are so many mixed reviews on these overnight trains to Sapa, but my family had a wonderful time on Chapa Express. We were with two other families, for a total of 13 people. Each family was traveling with small children and we all had our own cabin with 4 beds in each cabin. The cabins were clean, the beds adequate, service was good, and the overall ride was not as bumpy as others have said. Would I do it again? Absolutely! It's a great way to get from Hanoi to Sapa without having to take a bus. The only benefit of taking a bus is you can go directly to your hotel in Sapa versus having to take a van from the train station. The trip from the station to our hotel took approximately 45 min. Other than that, I would highly recommend Chapa Express!

Fun trip What a great way to travel. Our taxi dropped us at the wrong train station, but Chapa were great and got us to the train. We had a 4 berth deluxe that I booked online. We got water, soft drink, chips, nuts, toothbrush, comb, face wipe and ear plugs. The top bunks had better air conditioning but it was very comfortable, there was wifi and we took portable fans that you charge which was perfect for the bottom bunks. Loved the rocking of the train, easy to fall asleep. The private Chapa lounge on the station at the end was very disappointing. I enquired before I left about a shower and breakfast and they said yes all free, when we got there nothing was opened so we ended up going straight to our hotel and paying extra to get an early check in which worked out better. Highly recommend travelling with this company. The train has many carriages all owned by different companies, we were very happy with Chapa.

We travelled from Hanoi to Lao Cai and back on Sapaly Express Train. We boarded a large train comprised of a number of carriages owned by different companies, Sapaly Express being one of these. First impressions were good with clean bedding, a duvet, complementary crackers, water and toothbrush. The beds were hard but that seems to be the case in many of the hotels in which we've stayed. I think regardless of the company you travel with you are in for a slightly bumpy, noisy ride and a very average nights sleep. (It is also worth knowing if you have a speaker in your cabin this can be turned off!). We had some trouble locating the collection desk for our tickets in Hanoi station and no one appeared at the Sapaly Express desk in Loa Cai to collect our return tickets.