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Hanoi city to Sapa Bus and Minivan

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Hanoi city to Sapa Bus and Minivan review

4.86/5 Based on 38 reviews
Customer photos
leonardi811's Avatar
leonardi811
★★★★★
Look nowhere else for Vietnam transportation n hotel, this is the Best!
If you are travelling to Vietnam. And feel like going on own (without tour package from origin country), Look nowhere else for Vietnam transportation n hotel, this is the Best! The Best, because they have hotline Whatsapp number, are very Supportive, Highly Responsive, English spoken, and giving us Bragain Pricing.

My family (of 3) and I, wouldn't be able to travel conveniently without their help on transportation issue.

In 8d/7n trip (hanoi, halong bay, sapa) we were assisted by them well, even in the last minute demand. Bravo and Superb Works to A21. We surely recommend U to all our friends Indonesia and Japan too.
leonardi811 comment for
leonardi811 comment for
Jon N (Singa)'s Avatar
Jon N (Singa)
★★★★★
Comfortable transfer.
We booked a return transfer from Hanoi Old Quarter to Sapa in November for the two of us. We paid slightly more for the VIP seats, which can be lowered for more comfortable ride. The pick up was timely and the ride was comfortable. The vehicle comes with USB charging Point, free wifi, a bottle of water and bread. At one of the rest stop, we were also given a voucher to redeem for either coffee, tea or Hanoi beer. Booking of the transfer is also easy via email and WhatsApp. They will also send reminder before the trip via WhatsApp. Would definitely recommend visitors to use A21Tours
Jon N (Singa) comment for
Jon N (Singa) comment for
Pooja P (Auckland, New Zealand)'s Avatar
Pooja P (Auckland, New Zealand)
★★★★★
<p>Green bus Sapa provides super comfortable journey from Hanoi to Sapa and vice versa. The recliner seats are super comfy. The ticket costs nominal for a 6 h journey. The bus is very clean and they maintain them well. Shoes are to be kept in plastic bags before boarding the bus. Spare slippers provided at every stop point. Very punctual and super clear instructions and directions provided by our guide Bella.</p>
<p>Driver Mr Chin drove smoothly the whole time.</p>
Pooja P (Auckland, New Zealand) comment for
Pooja P (Auckland, New Zealand) comment for
Mickey582014 (Hamburg, German)'s Avatar
Mickey582014 (Hamburg, German)
★★★★★
Hanoi nach Sapa. Wir hatten eine wunderbare Fahrt von Hanoi nach Sapa mit dem besten Fahrer von Vietnam:Dung!!!Er hat uns pünktlich abgeholt und war sehr zuvorkommend!Pusten wurden nach Bedarf gehalten und er war sehr nett
Mickey582014 (Hamburg, German) comment for
Mickey582014 (Hamburg, German) comment for
Bill H (Southampton, United Kingdom)'s Avatar
Bill H (Southampton, United Kingdom)
★★★★
Convenient and easy. The distribution of reviews on here doesn't look good - so in fairness I thought I'd update with my review because our experience was quite positive.
We took the Fansipan express from Sapa back to Hanoi on 29/9/19 leaving at 13:30, checkin was smooth(ish) - its a scruffy office on a chaotic street where you wait but this is Sapa in Vietnam after all - so expoected.
Bus is confortable enough, Im 1.73m and had plenty of legroom, the berth is private with a curtain.
Its a big bus. The road leaving Sapa is tight and twisty for th first hour down to the highway at Lao Cai, so this isnt airplane or train smoothness - however it was fine in the day. Once on the highway the driver drove at a steady 100km/hr (checked with GPS) there didnt seem to be any taumatic moments - the general standard of driving in VIetnam is pretty poor and our driver seemed to cope well - even when you come across 2 trucks stopped on the highway blocking both lanes with one reversing!!!
By the time we got into Hanoi the drivers favourite control seemed to be the horn as I think we were running 15min late.
We took this bus not because we expected a really smooth comfortable sleep and not because its cheap - its just that it IS comfortable and it leaves at a very convenient time allowing a hotel checkout at midday and then a 13:30 departure. Itys a 5.5hr drive to Hanoi - even if you take the train you have to get a bus or taxi down to Lao Cai for the first hour anyway - if you've got luggage or cases this is easier than dragging onto a train as well - as there was loads of storage space as in all long distance coaches.
Coach made 2 stops on way back - strange open sided supermarkets selling some strange stuff alongside touirist 'tat', beware you need 3k dong to pay for the toilets! Make sure you;ve got some small notes.
To be honest there isn't much alternative for getting to and from Sapa, trains are slow and go overnight only to Lao Cai, a private taxi would be expensive - and seeing the driving standards in Vietnam I'd rather be on a big bus!
Also Im sure some of the more negative views on here are for the wrong bus - this coach as in the main picture is orange and black - its called a VIP cabin bus, some of the pictures of the interior are for a different bus. We would use again because of the convenience.
Bill H (Southampton, United Kingdom) comment for
Eileen Lim (Singapore, Singapore)'s Avatar
Eileen Lim (Singapore, Singapore)
★★★★★
Friendly driver
Mr Trung is a awesome driver . He is on time when picking us up from the hotel . The car is comfortable and he speaks mandrain too !
Eileen Lim (Singapore, Singapore) comment for
simpl3 (Samut Prakan, Thailand)'s Avatar
simpl3 (Samut Prakan, Thailand)
★★★★★
Booked for Green Bus via a21 and everything went smoothly.
Nothing to complain. Everything went as scheduled, no e-ticket needed. Good services and very responsive on WhatsApp.
simpl3 (Samut Prakan, Thailand) comment for
Caroline R 's Avatar
Caroline R
★★★★
Hanoi/Sapa/Hanoi journey
We were 2 adults and 3 children traveling to Sapa from Hanoi and back to Hanoi last week. We booked a shared journey but had the minibus to ourselves on the way to Sapa which was a real treat. The reclining seats are very comfortable, there is reasonable wifi on board which was a benefit we hadn't realised when booking, charging ports for each seat.

On our return to Hanoi the bus was full and I was sat in the front with the driver and his colleague which makes for a bit more of a squashed seat but it was ok. It is good to know that when all seats are booked on a shared journey that that includes the use of a front seat as well which although do recline it does not have the arm rests and other comforts of seats in the rear.

Vouchers for drinks are given at one stop, one small bottle of water given on boarding the bus, food options are limited at the two stops particularly if you have children with you so we would recommend taking food (or at least your own choice of snacks) with you if possible.

Both journey times were 6 hours with stops.

On both journeys the drivers drove safely and calmly which we appreciated particularly on the very twisty road for the last part of the journey into Sapa.
Caroline R  comment for
hykkkkk (Seoul, South Korea)'s Avatar
hykkkkk (Seoul, South Korea)
★★★★
Good. 개인공간도 있고 독서등도 있고 usb 충전도 가능하고 에어컨도 빵빵하고 다 좋은데 ㅋㅋ...ㅋㅋ 말이 안 통해요. 하노이에서 사파까지 예약 할 땐 6시간이라고 했는데 8시간이 걸렸고 마지막 휴게소에서는 한시간이나 서 있었는데 왜 서 있는지 말을 안해주더라구요. 그런것만 말 해줬으면 더 좋았을 것 같아요.
hykkkkk (Seoul, South Korea) comment for
Bart H (Roermond, The Netherlands)'s Avatar
Bart H (Roermond, The Netherlands)
★★★★★
Absolute aanrader. Comfortabele slaapcabines met veel privacy. Stoel kunnen volledig plat. Gedurende reis heerlijk series op iPad gekeken. Andere bussen hebben wel mooie stoelen maar hebben niet deze privacy. Je kunt zelfs makkelijk bij elkaar gaan liggen
Bart H (Roermond, The Netherlands) comment for
임찬호's Avatar
임찬호
★★★★★
가족투어로 이용한 사파에코 리무진서비스는 최고의안락함과 편한함을 제공해주었습니다. 적은인원으로 이동함으로서 프라이빗같은 분위기... mr trung은 최고의드라이버. 체험해 보시면알것입니다 ㅎㅎ
임찬호 comment for
MdeBij's Avatar
MdeBij
★★★★★
Super service. A21 gebruikt voor limousine-service naar SaPa (vv) en Tam Coc (Vv). Doen wat ze afspreken, vlotte communicatie; super service!!!
myvRumpt (Rumpt)'s Avatar
myvRumpt (Rumpt)
★★★★★
reizen Vietnam. we hebben al onze transfers bij A21 geboekt voor onze vakantie in Vietnam wat een top service/communicatie,alles keurig op tijd uitstekende chauffeurs, wij hebben de Vip limousine voor de gehele reis geboekt zeer relaxte stoelen om heerlijk ontspannen te kunnen reizen.
yingksuaysuwan (Ho Chi Minh City, Vietnam)'s Avatar
yingksuaysuwan (Ho Chi Minh City, Vietnam)
★★★★★
Very very good service, nice limousine, very lovely tour guide !
Highly recommended! I was very impressed with the whole service, everybody from staffs, driver to the tour guide in Sapa.
roeyhatzvi (Modi'in-Maccabim-Re'ut, Israel)'s Avatar
roeyhatzvi (Modi'in-Maccabim-Re'ut, Israel)
★★★★★
Just took a sleeper from Hanoi to Sapa. The bus was clean with nice environment. The driver assistant was the best guy ever! Made a lot of jokes and made my experience better.
Also, I lost personal stuff in the bus and Sunny helped me 3 times to search for it.
Finally we found it and he made my day
Phil H (Broadstairs, United Kingdom)'s Avatar
Phil H (Broadstairs, United Kingdom)
★★★★★
Transfer Between Hanoi and Sapa. Great communication and excellent service. I stayed in a hotel outside of the old quarter and required a transfer to sapa. I asked many companies all who said I had to make my way to the main office for pick. A21 were the only company to help me with what I wanted. THANK YOU. I'll recommend you to everyone I meet who visits Vietnam. I wish you a happy healthy new year.
Matthias Hamsch (Erftstadt, Germany)'s Avatar
Matthias Hamsch (Erftstadt, Germany)
★★★★★
Trip Hanoi to Sa Pa and back. I booked with A21 Tours our transfer from Hanoi to Sapa and back. They respond quickly to all questions, communication in English is flawless. I payed via PayPal months in advance, and the hotel pickup arrived just in time on the planned date. Great! They send you a reminder via WhatsApp one day before the trip, very nice service.

The trip with Eco Tours itself was great on the first journey and below average on the second. I wrote a separate review on Eco Tour Bus.

Since the booking and communication with A21 was perfect I rate it 5star.
Jasio Ł (Poland)'s Avatar
Jasio Ł (Poland)
★★★★★
Great trip and a great guide - Hung. Bus very clean and comfortable. Must use on this route.5h to Sapa is beautiful.
moubini's Avatar
moubini
★★★★★
Trip Hanoi- Sapa - Hanoi. A21 were really efficient at booking my tickets from Hanoi to sapa and back. Even when I had a change of date one day before leaving sapa, they helped change the ticket with no issue at all.
Answers to queries were quick.

5/5
hewieretep (Hanoi, Vietnam)'s Avatar
hewieretep (Hanoi, Vietnam)
★★★★★
We used A21 Tours to travel back and forth from Hanoi to Sa Pa recently. It was very easy to book our trip online, with clear information of all the details.

After we booked, all communication with A21 Tours (through email or WhatsApp) was first class, and they were quick to keep us informed about any changes.

I would not hesitate to book a trip through them again.
Pete f 's Avatar
Pete f
★★★★★
Sa Pa Sleeper Bus. Took the sleeper bus from Hanoi Airport to Sa Pa, Vietnam. Excellent communications for payment and pickup. Bella was the bus contact person. She insured a smooth ride and transition.
Adam I 's Avatar
Adam I
★★★★★
Trip Hanoi- Sapa - Hanoi. A21 were really efficient at booking my tickets from Hanoi to sapa and back. Even when I had a change of date one day before leaving sapa, they helped change the ticket with no issue at all. Answers to queries were quick. 5/5
Nadège B (Annecy, France)'s Avatar
Nadège B (Annecy, France)
★★★★★
Merci! Nous avons obtenu une grande aide grâce à la réactivité et l’accessibilité de cette agence via WhatsApp.
Des transferts adéquates à nos demandes et à des prix courants.
Merci!
Wesley H (Oakland, California)'s Avatar
Wesley H (Oakland, California)
★★★★
Transport to and from Sapa from Hanoi
Eco Sapa was easy to book and provided a safe comfortable ride between Hanoi and Sapa.

You get a few stop on the way and they provide water and a bare bones breakfast, but what more do you need. As a plus, the van had usb ports and wifi, which was unexpected, but great.

The communication for our return trip was a bit of a miss on the confirmation on time, but overall I would recommend.
Megan Sophia (Ho Chi Minh City, Vietnam)'s Avatar
Megan Sophia (Ho Chi Minh City, Vietnam)
★★★★★
Great service!

My boyfriend and I had a wonderful experience with eco sapa. I contacted them on Facebook about a transfer from Hanoi to Sapa. They were very responsive and helpful and we stopped by their office in Hanoi to purchase our tickets for the following day.

Very clean, very comfortable and a safe driver. The only downside was that the schedule changed slightly the day before so we could go and pick up other passengers from around Hanoi- this took a long while to drive around Hanoi and collect them and meant the transfer for us was longer as we were the first to be picked up. This was communicated to us beforehand though directly from the bus operators and they arranged an earlier pick up time for us to try and accommodate this.

To be aware of: The driver didn’t speak English but the tour operators did so we had everything we needed to know before we set off from them, and any problems you can contact them directly on Facebook. Make sure you ask any questions you need from them.

We made 2 stops for toilet and and food and made it to sapa in around 6 1/2 hours (again this was longer for us than usual). Would recommend Ecosapa for good communication and comfortable safe transfer. Thank you!
Avid_Traveler_Ram (Hyderabad, India)'s Avatar
Avid_Traveler_Ram (Hyderabad, India)
★★★★★
We availed the transfer service from Hanoi to Sapa on October 30, 2019, and from Sapa to Hanoi on November 4, 2019.
Overall, we had a good experience.
We e-mailed the company directly in July 2019 to make our reservations. The interactions were smooth and timely. We specifically requested for the VIP seats (seats in the middle of the van) at the time of booking.
Everything happened on our transfers as per the description. We were picked up slightly ahead of schedule from our hotel at Hanoi (in the Old Quarter). The scheduled rest stops were made, and we received the complimentary coupon at one of them. We were dropped off at our hotel in Sapa.
The van was driven safely at all times. Air conditioning and wi-fi worked as expected.
On the return journey, the pick up was delayed slightly due to traffic jams, but, from the time we were picked up from our hotel in Sapa, the rest of the journey was uneventful and went as per the expectations. We were dropped off at our hotel in Hanoi.
Overall, we were happy with the service, and would choose the service again in the future if we have a need.
Keep up the good work, team!
Matthias Hamsch (Erftstadt, Germany)'s Avatar
Matthias Hamsch (Erftstadt, Germany)
★★★★
Depending on the car and the driver.
We used the bus to go from Hanoi to Sapa and back.

It's great that you are picked up at your hotel and get dropped off at your next hotel. Very convenient.

The car on the first trip was quite new and the seats very spacious. Always try to book the VIP seats! The driver was great and drove relaxed. A very good trip.

On the way back we had an older car. Also VIP seats, but space is limited. We had the fastest driver of the fleet. No other car was faster than us. In the mountains that was quite adventurous. This was a more rough tour.

So, experience really depends on the car/driver. I can understand good and bad reviews now.

In total I would use them again, it's quite convenient and the service is good.
Vytautė B (Vilnius, Lithuania)'s Avatar
Vytautė B (Vilnius, Lithuania)
★★★★★
We took 28 seat limousine bus to Sapa and it was most comfortable bus we rode during entire month trip in Vietnam. Very spacious, comfortable seats, lots of leg room. Nice English speaking tour guide Aurora.
Angeles R (Valencia, Spain)'s Avatar
Angeles R (Valencia, Spain)
★★★★★
Viaje Sa Pa

Excelente viaje en autobús a Sa Pa con nuestro conductor Dung.
Fanáticas instalaciones, con wifi, TV, cargadores y bebidas.
Completamente recomendable para hacer el viaje más privado con familia.

Brian M (Bunclody, Ireland)'s Avatar
Brian M (Bunclody, Ireland)
★★★★★
Very pleasant journey from SaPa to Hanoi. We travelled on the VIP service from SaPa to Hanoi and despite the largely negative views this was a very pleasant experience. I am 6ft 2 and was comfortable throughout the entire journey.

Driving did feel a bit erratic at times and travelling down from SaPa was a little unnerving but that’s par for the course once you decide to bus it instead of getting the train.

I wouldn’t hesitate to book again and cannot fault the experience. I have travelled on much worse back home and paid a lot more too.

Information was translated into English too regarding stops and arrival in Hanoi which was helpful. Toilet on board was clean, which was impressive considering a lot of people struggle to keep a toilet clean even when they don’t have a moving bus to contend with.
Praveen Shetty 's Avatar
Praveen Shetty
★★★★★
Luxury sleeper bus. If you are travelling to Sapa, look no further to book this sleeper bus. My children thoroughly enjoyed the experience, had a good sleep during the journey. Each bed is having sufficient privacy and is very comfortable.
An Ng 's Avatar
An Ng
★★★★★
INTERESTING EXPERIENCE. I have travelled with sleeping bus many times but Fansipan Express cabin sleeping bus is completely different from all sleeping buses i used to use. With other sleeping bus , there are 3 rows , Fansipan Expres cabin bus has only 2 rows. each cabin is a private cabin and quite large. To be honest, i really scare of foot odor. i think i made a best choice for me. I slept so well.
Kim C's Avatar
Kim C
★★★★
Green Bus is comfy - clear & good arrangement

My friend and I took green bus from Sapa to Hanoi, the bus was comfy. There’s a girl as the bus assistant, who speak very good english and would repeat the pre-recorded broadcasts so to make sure everyone aware of the notices.
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We booked the other bus company from Hanoi to Sapa, it was also comfy but the arrangement is not better. Also they don’t have clear instruction about when is the next stop. No notice at all, the bus assistant was just sleeping. And only one toilet time which is not quite enough for a 6 hours trip.
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One thing i think green bus can improve is to pay more attention to the guests during the trip. As some of them were eating oranges in the bus which the bus is not allow eating. and some of them watching drama without an earphone, that was ignoring. I asked that person to volume down by myself. If the bus assistant can help for such then it would be even better.
<br>
Overall, green bus is good and I will book again if I come to Sapa again.
<br><br>
舒適及安排很好。<br>
我們乘Green Bus由Sapa到河內。<br>
巴士助理很有禮貌,英語亦很好。相比起由河內到Sapa的旅程(別的巴士公司),Green Bus的安排比較好。停站的次數也多一次。
Partylori's Avatar
Partylori
★★★★★
We went from Hanoi to Sapa in a sleeping bus. Everything was good, it took us 6 hours. At Sapa we could choose to stay in the bus until 6 AM or leave at 3 AM. The bus is very clean. But if u are taller than 1,75m u will get a bit trouble finding a good sleeping position. If u are 1,90+m take a place in the back!
Iotusei (Indonesia)'s Avatar
Iotusei (Indonesia)
★★★★★
The services they arr provided are very satisfying. The ordering process is easy, the operator, Miss Moon very friendly and always give quick respond. She is very helpful to answer a number of things. The bus is clean.Passengers are prohibited from wearing shoes and carrying food to maintain cleanliness. Instead, the bus stops at two stops to go to the toilet and eat.But the time allotted for eating is too fast, so I have to leave the foods. Certainly quite unfortunate. But beyond that, Green Bus provides very good service :)
Nick squiggly mouse 123 (Perth, Australia)'s Avatar
Nick squiggly mouse 123 (Perth, Australia)
★★★★★
Great service comfortable bus.
Very happy with our experience, the bus was so comfortable we were able to sleep almost the entire way to Sapa. The bus guide was very friendly, informative and was wearing the most jolly Christmas sweater ever :). Snacks and water were provided. The only downside was an annoying customer who’s phone kept going off very loudly.
Nosipho (Jeonju, South Korea)'s Avatar
Nosipho (Jeonju, South Korea)
★★★★★
I highly recommend this service. The ride from Hanoi to Sapa was smooth and on time. The driver and conductor were very kind and helpful.
Ming C's Avatar
Ming C
★★★★★
NICE EXPERIENCE TO TAKE SLEEPING BUS FROM HANOI TO SAPA. Spacious and comfortable seat, friendly tour guide. Very good to control strictly as not allowed passenger to bring food and must take off shoes before boarding on bus. That's why will not have weird smell surround the bus.
Highly recommend to take GREEN BUS through A21 Tours!