Well-known as one of the oldest city in Southeast Asia and the capital of Vietnam for more than one thousand years, Hanoi is the second biggest city in Vietnam and one of the country's major economic, political and cultural centers. Located in the center of the Hong river delta to the North of Vietnam, Hanoi serves as a transition point for any trip to northern Vietnam. But Hanoi itself has so many things to offer. With a very long history, the city comprises of many big and small traditional architectures. Hanoi citadel, covering a large area of Ba Dinh and Hoan Kiem district in the past, has now been almost destroyed leaving only several parts of its gigantic original architecture behind. Luckily, many ancient temples such as Temple of Literature, Tran Quoc Temple or One-pillar pagoda still stay intact. Apart from architecture, Hanoi is also famous for its cuisine such as Pho, Bun Cha, Bun Thang or Nem Ran.
Travelling to Hanoi, don't forget to take a historical tour through major historical sites of the city. Streetfood tour or cooking classes are also recommended to enjoy the fullest of Hanoi. Wandering across narrow and dusty streets of Hanoi is also a good way to grab the unique culture of Hanoi and the essense of Vietnamese culture lingering through its bustling atmosphere....Read more
Don’t miss:Urban Adventures History and Culture Natural Wonders Bucket List Destination
Had an amazing day at Halong Bay. Our guide Alex was fantastic. Had a great lunch on the cruise and tried kayaking for the first time. Would definitely recommend anyone who wants to have a day trip to Halong Bay.
bobnrobyn (Gympie, Australia)
★★★★★
Much better than the bus.
Hanoi to Lao Cia night train . Leave at 9.20 pm , we booked a 2 berth cabin , no sharing with strangers . 2 bunk beds , pillows and blanket . Bed side table with a cold beer and coke , bananas , biscuits and nuts are a nice touch . Hot coffee and tea arrive as we depart . Great views of Hanoi as we slowly leave the city . Sleep well as we rattle and sway through the night . Shortly before we arrive in Lao Cia there is a knock on the door and coffee and breakfast bars delivered . The train was way better than the return trip by road ....Read more
Nick
★★★★★
The overall Ha Long Bay experience was very enjoyable. I especially appreciated how Trung treated us. He provided very nice hospitality that I could tell was not available the same way on all fours from other sources.
Michael Lee
★★★★★
We took the bus from center Hanoi to Cat Ba Province. They have a guide from the Bus to go with us. They speak good English, friendly and helpful. Our kid is very happy.
gisya88 (Ranau, Malaysia)
★★★★★
very convenient! friendly customer service and legit service too!
when i first came to hanoi. all i want a straight transportation to Sa Pa town ASAP. since i arrive at noon, the only bus that departed from Hanoi center to Sa Pa is 10pm. since i don't want to waste my time, i found A21 tours in the internet and they provided an airport transfer straight to Sa Pa! just what i wanted! i took the luxury limo throught their customer service whatsapp service and they reply me zap! just a second! they also give a free snack and drinks, and don't forget free coffee too! the driver couldn't speak any english words but it's okay, i always have google translate to communicate with him. the driver also send in front of my hotel! he's really nice and helpful too!
when i back to Hanoi city, i also book from them but with sleeper green bus. one thing is you need to walk to their place (google map given) to depart from Sa Pa. i just slept along the way inside the bus because i am so tired from all those hikes and walks.
they stop at Old quarter just 5min walks to my hostel. the conductor bus is also helpful.
and yes i recommend using their service. really helpful and easy too! im looking forward to come hanoi next time and use their service again! thank you A21 tours!...Read more
l0ubris (Brisbane, Australia)
★★★★★
Comfortable overnight train to SAPA.
Deciding which private carriage to go with on your overnight trip to SAPA can be difficult. We booked and paid for our passage at the office in Hanoi, which was an easy process. Having traveled with ET -Pumpkin I can only comment on this one and other carriages on the same train. All seemed to be very similar in comfort. We paid for a VIP 2 berth soft sleeper, which I figured meant that the top bunks were folded back so that we had more room, and that the mattresses from those bunks were transferred to our bunks. The result was indeed comfortable. I think perhaps if you paid half the price for two bunks in a 4 berth you may well get virtually the same thing, but we wanted to be sure we had the cabin to ourselves. As it was, the carriage was by no means full, and the attendants locked any unused cabins. Bedding was clean and monogrammed. We had two warm blankets and pillows each. The cabin was cosy (all carriages are the same in lay-out) with wood paneling. There was A/C (good), power and lights but not much else. At the end of the carriage there is a small wash room (which unfortunately did not have soap in the dispenser) and separate small toilet. Lots of fun getting that task accomplished with the train bouncing around. Not permitted to use toilet when train stationary-guess why. There is no "dining carriage" but someone came through with snacks and drinks before we departed and I think she remained on the train. You can pass between the carriages as much as you want. It can be quite a social experience if you want that. Our carriage had at least one "attendant". They sleep in a very confined multi-purpose room at the end of the carriage, although we saw him curled up on an unused passenger bunk-would be much more comfortable. I slept very well on the way up. The train itself rocked around a lot but every carriage would have the same experience no matter how much you paid. Pumpkin will arrange for you to be picked up at Loa Cai in the early morning and taken to you hotel in Sapa (about an hour on a winding mountain road with a lot of trucks and crazy drivers). We even got free transport from out hotel at Hanoi to the train station. There is not much to see from the train at night, and in fact the trip is over before you know it. I would recommend ET-Pumpkin for a fun and comfortable overnight train experience to Lao Cai (SAPA).
TIP: Beware of locals offering transport to SAPA for huge amounts of money. Ensure that all pick-ups (from train and hotel) are confirmed and that someone will be waiting (with your name on a sign) at Lao Cai station for transport to SAPA. ET Pumpkin office at Lao Cai is to your right, once outside the Lao Cai station (inside a cafe) if you need help....Read more
Brittany
★★★★★
Highlight of our Vietnam Trip! Highlight of our Vietnam Trip! Polite caring attitude, enthusiastic. Professional working style.
Thanks Michael !
Pooja P (Auckland, New Zealand)
★★★★★
Green bus Sapa provides super comfortable journey from Hanoi to Sapa and vice versa. The recliner seats are super comfy. The ticket costs nominal for a 6 h journey. The bus is very clean and they maintain them well. Shoes are to be kept in plastic bags before boarding the bus. Spare slippers provided at every stop point. Very punctual and super clear instructions and directions provided by our guide Bella.
Driver Mr Chin drove smoothly the whole time....Read more
leonardi811
★★★★★
Look nowhere else for Vietnam transportation n hotel, this is the Best!
If you are travelling to Vietnam. And feel like going on own (without tour package from origin country), Look nowhere else for Vietnam transportation n hotel, this is the Best! The Best, because they have hotline Whatsapp number, are very Supportive, Highly Responsive, English spoken, and giving us Bragain Pricing.
My family (of 3) and I, wouldn't be able to travel conveniently without their help on transportation issue.
In 8d/7n trip (hanoi, halong bay, sapa) we were assisted by them well, even in the last minute demand. Bravo and Superb Works to A21. We surely recommend U to all our friends Indonesia and Japan too....Read more
Mickey582014 (Hamburg, German)
★★★★★
Hanoi nach Sapa. Wir hatten eine wunderbare Fahrt von Hanoi nach Sapa mit dem besten Fahrer von Vietnam:Dung!!!Er hat uns pünktlich abgeholt und war sehr zuvorkommend!Pusten wurden nach Bedarf gehalten und er war sehr nett
Jon N (Singa)
★★★★★
Comfortable transfer.
We booked a return transfer from Hanoi Old Quarter to Sapa in November for the two of us. We paid slightly more for the VIP seats, which can be lowered for more comfortable ride. The pick up was timely and the ride was comfortable. The vehicle comes with USB charging Point, free wifi, a bottle of water and bread. At one of the rest stop, we were also given a voucher to redeem for either coffee, tea or Hanoi beer. Booking of the transfer is also easy via email and WhatsApp. They will also send reminder before the trip via WhatsApp. Would definitely recommend visitors to use A21Tours...Read more
Lexi E (Ho Chi Minh City, Vietnam)
★★★★★
AMAZING SERVICE. Wow!! I was truly blown away by the amazing service A21 provided. This is a better connection service than I have experienced anywhere in the U.S. and Europe, and I have traveled quite a few places. The company is so incredibly organized. I got off my plane in Hanoi and didn’t know how to get to Ha Long Bay, I found their information online and they showed up within 20mins!! The entire time everything was so organized and effortless. The van was super comfortable and quick, we had free WiFi in the van the entire way to Ha Long, chargers, water and blankets. We took the 2-hour quick way which I appreciated so much more than the 4hour trek many people I encountered in Ha Long had took. I would recommend everyone taking the trip to Ha Long Bay from Hanoi use A21!!...Read more
Eileen Lim (Singapore, Singapore)
★★★★★
Friendly driver
Mr Trung is a awesome driver . He is on time when picking us up from the hotel . The car is comfortable and he speaks mandrain too !
simpl3 (Samut Prakan, Thailand)
★★★★★
Booked for Green Bus via a21 and everything went smoothly.
Nothing to complain. Everything went as scheduled, no e-ticket needed. Good services and very responsive on WhatsApp.
Maria M
★★★★★
Customized tour and transfer for 6 people. The services provided by A21 were excellent. All our transfer services (from Hanoi airport to Sapa, Sapa to Hanoi hotel and hotel to airport) arrived on time. The drivers were courteous too. We were even provided water and snacks on our 5 hrs drive from Sapa to Hanoi and there was free WiFi in all their transportations.
We likewise availed of their Halong Bay tour and half-day Hanoi city tour. The guides that we had (Ms. Emma and Mr. Cheongsam, respectively) were knowledgeable and spoke decent English. We recommend that you wear comfortable walking/hiking shoes if you’ll join the short trek in Halong Bay. The climb is not recommended for those with weak knees. Make sure to bring some snacks too as lunch was served late. Don’t expect you’ll be able to go for a good swim once you get to one of the islands. The swimming area and time allotted were limited. Also, there were no shower areas and changing areas.
Overall, we were very satisfied with the A21 services. Communication was easy via email and WhatsApp. Everything was handled smoothly and efficiently. It’s a very reliable company and I would highly recommend it.
Thank you A21 for making our trip stress-free and enjoyable! Xin cam o’n!...Read more
Rico
★★★★★
8 hours - Overnight Train to Sapa.
We booked directly online. Everything went smoothly. We were upgraded from superior to deluxe cabin that sleeps 4 people. So we had to share with another couple, which was fine because we all slept the whole way. There was free water or beer, bananas, chips, and free WiFi. The beds were very clean and even the bathroom were not that bad. It is an excellent way to go to Sapa and you save one nights hotel bill while traveling. If you get motion sickness be warned this train goes up and down and sways side to side, all at the same time, it is quite bumpy and noisy. Not to mention it makes a lot of stops along the way. Earplugs and Dramamine might help....Read more
DJMaxi (Pittsburgh)
★★★★★
great service. booked 5am limo by messaging their whatsapp at 11pm. awesome responsiveness! the car is comfy and ppl are nice.
ed l (Singapore, Singapore)
★★★★★
Best way to get to Sapa from Hanoi
Booked the cabin with 4 beds. Journey was about 8 hours. Experience was pretty good, and slept quite well. The beds were reasonably clean and comfortable. Free mineral water, snacks, toothpaste and toothbrush were provided. But would suggest to try not to use the toilets if possible.
Overall good experience, train timing was punctual. Overnight train a good way to get from Hanoi to Sapa....Read more
Nicole F (Niedernhausen, Germany)
★★★★★
Probably the most comfortable way from Hanoi to Sa Pa.
We booked the VIP version, two bed cabin. It was reasonably clean. We did not see any bugs or vermin. Toilettes were ok. We did get some sleep. The train was very punctual both times. The train took 7.5 hours from Hanoi to La Coi. The employees in the train sell you staff that is actually free. I paid for the tee anyway because these people are very poor and it is very little they charge.
When you arrive at La Coi station, there are lots of Minibuses that take you to Sa Pa for small money. This takes about one hour. The drivers already wait in front of the train. It is safe to go with them, no scam....Read more
Convenient and easy. The distribution of reviews on here doesn't look good - so in fairness I thought I'd update with my review because our experience was quite positive.
We took the Fansipan express from Sapa back to Hanoi on 29/9/19 leaving at 13:30, checkin was smooth(ish) - its a scruffy office on a chaotic street where you wait but this is Sapa in Vietnam after all - so expoected.
Bus is confortable enough, Im 1.73m and had plenty of legroom, the berth is private with a curtain.
Its a big bus. The road leaving Sapa is tight and twisty for th first hour down to the highway at Lao Cai, so this isnt airplane or train smoothness - however it was fine in the day. Once on the highway the driver drove at a steady 100km/hr (checked with GPS) there didnt seem to be any taumatic moments - the general standard of driving in VIetnam is pretty poor and our driver seemed to cope well - even when you come across 2 trucks stopped on the highway blocking both lanes with one reversing!!!
By the time we got into Hanoi the drivers favourite control seemed to be the horn as I think we were running 15min late.
We took this bus not because we expected a really smooth comfortable sleep and not because its cheap - its just that it IS comfortable and it leaves at a very convenient time allowing a hotel checkout at midday and then a 13:30 departure. Itys a 5.5hr drive to Hanoi - even if you take the train you have to get a bus or taxi down to Lao Cai for the first hour anyway - if you've got luggage or cases this is easier than dragging onto a train as well - as there was loads of storage space as in all long distance coaches.
Coach made 2 stops on way back - strange open sided supermarkets selling some strange stuff alongside touirist 'tat', beware you need 3k dong to pay for the toilets! Make sure you;ve got some small notes.
To be honest there isn't much alternative for getting to and from Sapa, trains are slow and go overnight only to Lao Cai, a private taxi would be expensive - and seeing the driving standards in Vietnam I'd rather be on a big bus!
Also Im sure some of the more negative views on here are for the wrong bus - this coach as in the main picture is orange and black - its called a VIP cabin bus, some of the pictures of the interior are for a different bus. We would use again because of the convenience....Read more
MarcZ
★★★★★
I have booked the tickets 1 hr before the journey started and it has gone very fast and well. They helped me very quickly when I had questions and the driver and the guide were super friendly and we got all the informations we wanted to know to be sure for the journey.
Thanks! :)
Mary LC
★★★★★
Great service from the airport to halong bay. We dont have to worry how to get to halong bay from the airport...
Bart H (Roermond, The Netherlands)
★★★★★
Absolute aanrader. Comfortabele slaapcabines met veel privacy. Stoel kunnen volledig plat. Gedurende reis heerlijk series op iPad gekeken. Andere bussen hebben wel mooie stoelen maar hebben niet deze privacy. Je kunt zelfs makkelijk bij elkaar gaan liggen
hykkkkk (Seoul, South Korea)
★★★★★
Good. 개인공간도 있고 독서등도 있고 usb 충전도 가능하고 에어컨도 빵빵하고 다 좋은데 ㅋㅋ...ㅋㅋ 말이 안 통해요. 하노이에서 사파까지 예약 할 땐 6시간이라고 했는데 8시간이 걸렸고 마지막 휴게소에서는 한시간이나 서 있었는데 왜 서 있는지 말을 안해주더라구요. 그런것만 말 해줬으면 더 좋았을 것 같아요....Read more
Foody1991 (Halong Bay, Vietnam)
★★★★★
Great service, awesome ride! My boyfriend and I booked yesterday and took the ride this morning.
The communication was fantastic, quick responding and very friendly via whatsapp.
The car was extremely comfortable, neat and clean. The driver was on time and took one break at a convenient spot on our trip from Hanoi to Ha Long.
I even forgot my phone in the van, and they managed to bring it back to me right away - again I am grateful for their quick response, when we texted them about it.
It was also very cheap, considering the comfort and the bottle of water each passenger got. We had a great ride here and I can only recommend to book your ride with A21.
We'll be back soon :)...Read more
robbiebrokken (Harmony, Minnesota)
★★★★★
what a trip.
ok, so it's not luxurious, but comfortable. weird sharing a room with two French folks that didn't speak English, but they were nice. bathroom serviceable, but not too fancy. ride was bumpy, but mysterious. a genuine experience. cool to walk in the train hall way at night and look out an open window
iAmAMalayali (Hanoi, Vietnam)
★★★★★
Quick sell for an awesome place and wonderful service. Had a short chat over whatsapp late night for the next morning departure from Hanoi. Opted for private cab.. had a lazy start for an awesome afternoon cruise and activities.
Mind you Titop island climb needs a bit fitness but halfway point up itself is a treat to watch. Caves/water/hill/limestones/beach/food/cruise cabin - all upto an A+ class experience. Would definitely come back !...Read more
Caroline R
★★★★★
Hanoi/Sapa/Hanoi journey
We were 2 adults and 3 children traveling to Sapa from Hanoi and back to Hanoi last week. We booked a shared journey but had the minibus to ourselves on the way to Sapa which was a real treat. The reclining seats are very comfortable, there is reasonable wifi on board which was a benefit we hadn't realised when booking, charging ports for each seat.
On our return to Hanoi the bus was full and I was sat in the front with the driver and his colleague which makes for a bit more of a squashed seat but it was ok. It is good to know that when all seats are booked on a shared journey that that includes the use of a front seat as well which although do recline it does not have the arm rests and other comforts of seats in the rear.
Vouchers for drinks are given at one stop, one small bottle of water given on boarding the bus, food options are limited at the two stops particularly if you have children with you so we would recommend taking food (or at least your own choice of snacks) with you if possible.
Both journey times were 6 hours with stops.
On both journeys the drivers drove safely and calmly which we appreciated particularly on the very twisty road for the last part of the journey into Sapa....Read more
TripAdvisor's User
★★★★★
test
May Thone - Yangon (Rangoon), Myanmar
★★★★★
Helpful and quick respond Officer. I was satisfied with A21 Tours’s promptly action upon the request. The drivers are nice and very safe to travel. Thank you so much for your kind arrangement.
Kim C
★★★★★
Green Bus is comfy - clear & good arrangement
My friend and I took green bus from Sapa to Hanoi, the bus was comfy. There’s a girl as the bus assistant, who speak very good english and would repeat the pre-recorded broadcasts so to make sure everyone aware of the notices.
We booked the other bus company from Hanoi to Sapa, it was also comfy but the arrangement is not better. Also they don’t have clear instruction about when is the next stop. No notice at all, the bus assistant was just sleeping. And only one toilet time which is not quite enough for a 6 hours trip.
One thing i think green bus can improve is to pay more attention to the guests during the trip. As some of them were eating oranges in the bus which the bus is not allow eating. and some of them watching drama without an earphone, that was ignoring. I asked that person to volume down by myself. If the bus assistant can help for such then it would be even better.
Overall, green bus is good and I will book again if I come to Sapa again.
舒適及安排很好。
我們乘Green Bus由Sapa到河內。
巴士助理很有禮貌，英語亦很好。相比起由河內到Sapa的旅程（別的巴士公司），Green Bus的安排比較好。停站的次數也多一次。...Read more
Niels L
★★★★★
Perfect services
Used A21 Tours for a quite last minute pick up from Ha Long to Hà Noi. We used the shared limousine van. It arrived at our hotel on the agreed time and did a perfect drop off at the site in Ha Noi we agreed upon. All without any hassle. A real safe and comfortable drive thanks to an experienced driver and a very clean van!All in all I would definitely use A21 again a next time!...Read more
Megan Sophia (Ho Chi Minh City, Vietnam)
★★★★★
Great service!
My boyfriend and I had a wonderful experience with eco sapa. I contacted them on Facebook about a transfer from Hanoi to Sapa. They were very responsive and helpful and we stopped by their office in Hanoi to purchase our tickets for the following day.
Very clean, very comfortable and a safe driver. The only downside was that the schedule changed slightly the day before so we could go and pick up other passengers from around Hanoi- this took a long while to drive around Hanoi and collect them and meant the transfer for us was longer as we were the first to be picked up. This was communicated to us beforehand though directly from the bus operators and they arranged an earlier pick up time for us to try and accommodate this.
To be aware of: The driver didn’t speak English but the tour operators did so we had everything we needed to know before we set off from them, and any problems you can contact them directly on Facebook. Make sure you ask any questions you need from them.
We made 2 stops for toilet and and food and made it to sapa in around 6 1/2 hours (again this was longer for us than usual). Would recommend Ecosapa for good communication and comfortable safe transfer. Thank you!...Read more
hewieretep (Hanoi, Vietnam)
★★★★★
We used A21 Tours to travel back and forth from Hanoi to Sa Pa recently. It was very easy to book our trip online, with clear information of all the details.
After we booked, all communication with A21 Tours (through email or WhatsApp) was first class, and they were quick to keep us informed about any changes.
I would not hesitate to book a trip through them again....Read more
Climber122540 (Ho Chi Minh City, Vietnam)
★★★★★
Car and driver from Hanoi and Ninh Binh. I went to 4 places and then back to the airport. I used A21 a few times already when I was in Hanoi. They were very flexible and responded quickly via WhatsApp. Very handy. It is like Magic. Very dependable service.
Anu J (Kathmandu, Nepal)
★★★★★
Today we finally had a halong Bay trip, good organized and on time. Ve our guide was very good in explaining and her english was excellent.
Lunch was not so good..prize quality was good.
thechristmasbabe (South Milwaukee, Wisconsin)
★★★★★
Great experience.
We were treated like special guests throughout our trips. We were a group of four adults and the room was small but comfortable. The ride was as smooth as a train ride can be. The bunks were comfortable and the room was air conditioned so even the top bunks were cool. The bathroom was clean and very nice. We were greeted with refreshments in the morning before leaving the train. Would recommend to take a ride....Read more
Avid_Traveler_Ram (Hyderabad, India)
★★★★★
We availed the transfer service from Hanoi to Sapa on October 30, 2019, and from Sapa to Hanoi on November 4, 2019.
Overall, we had a good experience.
We e-mailed the company directly in July 2019 to make our reservations. The interactions were smooth and timely. We specifically requested for the VIP seats (seats in the middle of the van) at the time of booking.
Everything happened on our transfers as per the description. We were picked up slightly ahead of schedule from our hotel at Hanoi (in the Old Quarter). The scheduled rest stops were made, and we received the complimentary coupon at one of them. We were dropped off at our hotel in Sapa.
The van was driven safely at all times. Air conditioning and wi-fi worked as expected.
On the return journey, the pick up was delayed slightly due to traffic jams, but, from the time we were picked up from our hotel in Sapa, the rest of the journey was uneventful and went as per the expectations. We were dropped off at our hotel in Hanoi.
Overall, we were happy with the service, and would choose the service again in the future if we have a need.
Keep up the good work, team!...Read more
myvRumpt (Rumpt)
★★★★★
reizen Vietnam. we hebben al onze transfers bij A21 geboekt voor onze vakantie in Vietnam wat een top service/communicatie,alles keurig op tijd uitstekende chauffeurs, wij hebben de Vip limousine voor de gehele reis geboekt zeer relaxte stoelen om heerlijk ontspannen te kunnen reizen.
SunseekerUK (Cambridge, United Kingdom)
★★★★★
A nice way to travel to Sapa.
We travelled from Hanoi to Lao Cai railway station on the Victoria Express. You then get transporting Sapa via mini buses about an hour away
Check was pretty painless, they have a lounge at the station and you luggage is taken for you to the lounge.
You get tea and a seat. There is a mini supermarket in the station downstairs to buy anything you need for the journey, prices in the lounge itself are high
You get help to take you luggage to the train, they seen to call you in small groups to board
You take all you luggage to your cabin. So can be a squeeze if it doesn’t fit under your bed.
We had a 4 berth cabin for the two of us, it was okay. We use the spare duvets to lay on and the bed although a bit narrow was fine
There is no restaurant car, there are two toilets which are clean and have hot & cold waterstaff onboard are friendly & helpful
There is a power socket in the cabin to charge phones etc. & the WiFi worked well although did struggle with FaceTime
You get two bottles of water, some people got fruit.
The train departs at 22:00 and does shake about and is noisy but I slept on & off okay.
They wake you at 05:30 with coffee or tea and a small croissant and you arrive at 06:00
Disembarking in easy & orderly
I enjoyed the journey...Read more
Iotusei (Indonesia)
★★★★★
The services they arr provided are very satisfying. The ordering process is easy, the operator, Miss Moon very friendly and always give quick respond. She is very helpful to answer a number of things. The bus is clean.Passengers are prohibited from wearing shoes and carrying food to maintain cleanliness. Instead, the bus stops at two stops to go to the toilet and eat.But the time allotted for eating is too fast, so I have to leave the foods. Certainly quite unfortunate. But beyond that, Green Bus provides very good service :)...Read more
350nielsl (Leiden, The Netherlands)
★★★★★
Perfect services.
Used A21 Tours for a quite last minute pick up from Hà Long to Hà Noî. We used the shared limousine van. It arrived at our hotel on the agreed time and did a perfect drop off at the site in Hà Noî we agreed upon. All without any hassle. A real safe and comfortable drive thanks to an experienced driver and a very clean van! All in all I would definitely use A21 again a next time!...Read more
Asingle-Room
★★★★★
Nice trip.
We booked the VIP 2 berth cabin and the trip was nice. It is nicer than we thought or read from the other reviews. The cabin was clean and we had some freebies to enjoy during the trip. Staff are friendly and in good mood. We were warned not to take the morning coffee from the lady but we did and paid for it since it is just a small amount and she is quite polite and friendly. Highly recommend this train to everyone!...Read more
산베네데토
★★★★★
친절함
옆에와서 리뷰해달라고해서 옆에서 하는즁
매우친절 버스도 큼 괞춘함
Viet이라는 직원이 아주 친절함
Viet is very kind and so cool
If i come back, i try again this bus
Thank you
50자 채우는거 매우힘든데
어쨋든 버스 크고좋다 친절하고 빠르다
닌빈에서 왔는데 올때보다 좋은버스다 강추다
싸다 좋다...Read more
Nick squiggly mouse 123 (Perth, Australia)
★★★★★
Great service comfortable bus.
Very happy with our experience, the bus was so comfortable we were able to sleep almost the entire way to Sapa. The bus guide was very friendly, informative and was wearing the most jolly Christmas sweater ever :). Snacks and water were provided. The only downside was an annoying customer who’s phone kept going off very loudly....Read more
Marcin S (Jasin, Poland)
★★★★★
All was perfect and always on time.
I booked 6 transfers around Nord Vietnam. Service supe and always on time, they exceeded my expectations every time. Thank you again!!!
christiandT9885OH
★★★★★
Excellent service
Excellebt timing
Excellent cleanless
Excellent confort
Excellent option
I used A21 all the way for my internal transfers. And will keep on using thei services..can only reccomend it..top notch
Connector56619916940
★★★★★
Flexible, accommodating, and competitive.
We booked multiple trips through A21 including airport pickup and drop off. The A21 crew was incredibly flexible. Our flight from Ho Chi Minh to Hanoi was delayed by an hour. When we arrived, our driver was waiting for us and extremely helpful and happy. We also booked our Halong Bay tour through A21. Overall, the experience was top notch. For our trip to Sapa, we booked a private car with a driver for 3 days and 2 nights. Our driver was professional and accommodating. The prices offered by A21 is competitive and the A21 team is always reachable via WhatsApp. We had to change our plans multiple times prior to landing in Vietnam and A21 was always accommodating. They made our trip to Hanoi and Sapa easy and enjoyable....Read more
BecAndyB (Brisbane, Australia)
★★★★★
Just ok.
We travelled in a 4 berth cabin on the King Express From Hanoi to Sapa. The rooms are very small so take as little luggage as possible. We left three bags in our hotel at Hanoi and just took what we needed in one bag on the train to save space. Mattresses are pretty hard and not very wide but we managed to get some sleep. Husband suffered motion sickness - it can get pretty rocky. Trip back to Sapa was better as we knew what to expect. A very basic journey but good if you would prefer to travel overnight....Read more
Nosipho (Jeonju, South Korea)
★★★★★
I highly recommend this service. The ride from Hanoi to Sapa was smooth and on time. The driver and conductor were very kind and helpful.
andrea a
★★★★★
Best Travel Service ever!
A21 Tour provided the best travel service we have ever had abroad; easy, reactive and secure solution that allowed us to have a flexible trip. We travelled 2 weeks across Vietnam booking our transfers (approx every 2 days) always the day before; A21 guys always found an excellent solution in less than 10 minutes. Awsome is the way they work using WhatsApp chats to communitate, pay (with CC/PayPal) and eventually solve problems/misunderstandings with not english speaking drivers.
Thank you very much!
Andrea & Ginevra...Read more
Vytautė B (Vilnius, Lithuania)
★★★★★
We took 28 seat limousine bus to Sapa and it was most comfortable bus we rode during entire month trip in Vietnam. Very spacious, comfortable seats, lots of leg room. Nice English speaking tour guide Aurora.
Louwig (Sydney, Australia)
★★★★★
Fun trip
What a great way to travel. Our taxi dropped us at the wrong train station, but Chapa were great and got us to the train. We had a 4 berth deluxe that I booked online. We got water, soft drink, chips, nuts, toothbrush, comb, face wipe and ear plugs. The top bunks had better air conditioning but it was very comfortable, there was wifi and we took portable fans that you charge which was perfect for the bottom bunks. Loved the rocking of the train, easy to fall asleep.
The private Chapa lounge on the station at the end was very disappointing. I enquired before I left about a shower and breakfast and they said yes all free, when we got there nothing was opened so we ended up going straight to our hotel and paying extra to get an early check in which worked out better.
Highly recommend travelling with this company. The train has many carriages all owned by different companies, we were very happy with Chapa....Read more
Phil H (Broadstairs, United Kingdom)
★★★★★
Transfer Between Hanoi and Sapa. Great communication and excellent service. I stayed in a hotel outside of the old quarter and required a transfer to sapa. I asked many companies all who said I had to make my way to the main office for pick. A21 were the only company to help me with what I wanted. THANK YOU. I'll recommend you to everyone I meet who visits Vietnam. I wish you a happy healthy new year....Read more
Masoub (Contignano, Italy)
★★★★★
Excellent service! Needed to book a car between Halong Bay and Hanoi Airport. Efficient and professional at a fair price.
Partylori
★★★★★
We went from Hanoi to Sapa in a sleeping bus. Everything was good, it took us 6 hours. At Sapa we could choose to stay in the bus until 6 AM or leave at 3 AM. The bus is very clean. But if u are taller than 1,75m u will get a bit trouble finding a good sleeping position. If u are 1,90+m take a place in the back!
Brian M (Bunclody, Ireland)
★★★★★
Very pleasant journey from SaPa to Hanoi. We travelled on the VIP service from SaPa to Hanoi and despite the largely negative views this was a very pleasant experience. I am 6ft 2 and was comfortable throughout the entire journey.
Driving did feel a bit erratic at times and travelling down from SaPa was a little unnerving but that’s par for the course once you decide to bus it instead of getting the train.
I wouldn’t hesitate to book again and cannot fault the experience. I have travelled on much worse back home and paid a lot more too.
Information was translated into English too regarding stops and arrival in Hanoi which was helpful. Toilet on board was clean, which was impressive considering a lot of people struggle to keep a toilet clean even when they don’t have a moving bus to contend with....Read more
roeyhatzvi (Modi'in-Maccabim-Re'ut, Israel)
★★★★★
Just took a sleeper from Hanoi to Sapa. The bus was clean with nice environment. The driver assistant was the best guy ever! Made a lot of jokes and made my experience better.
Also, I lost personal stuff in the bus and Sunny helped me 3 times to search for it.
Finally we found it and he made my day
Ming C
★★★★★
NICE EXPERIENCE TO TAKE SLEEPING BUS FROM HANOI TO SAPA. Spacious and comfortable seat, friendly tour guide. Very good to control strictly as not allowed passenger to bring food and must take off shoes before boarding on bus. That's why will not have weird smell surround the bus.
Highly recommend to take GREEN BUS through A21 Tours!
Charles K (Bangkok, Thailand)
★★★★★
Fun and comfortable trip to Sapa!
Not sure why there are so many mixed reviews on these overnight trains to Sapa, but my family had a wonderful time on Chapa Express. We were with two other families, for a total of 13 people. Each family was traveling with small children and we all had our own cabin with 4 beds in each cabin. The cabins were clean, the beds adequate, service was good, and the overall ride was not as bumpy as others have said.
Would I do it again? Absolutely! It's a great way to get from Hanoi to Sapa without having to take a bus. The only benefit of taking a bus is you can go directly to your hotel in Sapa versus having to take a van from the train station. The trip from the station to our hotel took approximately 45 min. Other than that, I would highly recommend Chapa Express!...Read more
victorcO1938BU (Amsterdam, The Netherlands)
★★★★★
Good service
On time, professional, polite and a good driver took us to tam coc...
Very steady on the wheel in our journey
Really good value for money
hannahj688
★★★★★
Shambles.
The train itself was lovely, cosey and clean. But the organisation for the two women at Chapa Express was an utter shambles!!!
First of all the one woman purposely waited till 9pm before she would give anyone a ticket,by which point there was a huge 'crowd'. There was no queing system in place and the two women would just wonder off mid way through speaking to you and ask another person to follow them. I witnessed one man be given four tickets, randomly, another man moan so the women took the tickets off the first guy and gave them to the second one instead. The tickets had not been pre allocated to people it seemed. And it didn't matter what your booking reference was.
At 9.45 myself and another guy were finally listened to. By that point, each of us still wanting our two tickets, they said there was only two remaining tickets?
The lady frantically flapped around and found two tickets with another company so no one was left behind.
It just leaves a sour taste on a journey that turned out ok in the end. All of this could have been avoided if the woman was not such a jobs worth initially and if she had actually done her job in the first place and allocated each booking their tickets to just be handed over on the day....Read more
ashrafazrol (Kuala Lumpur, Malaysia)
★★★★★
Nice experience.
We book Private Deluxe on from Hanoi to Lao Cai and VIP from Lao Cai to Hanoi. The experience was nice. The beds were comfortable and the room was clean. We could store our luggage below the bed. Water bottles provided. We were okay with the rumbling of the train while it is making its way on the track - we slept soundly. The toilet was near and clean.
However, on our way back the tea lady asked us to pay 50,000 dong for what is supposed to be a free coffee or tea included in our VIP package. We didn't pay and she relented and gave us our coffee and tea for free. She didn't provide us with towels....Read more
Matthias Hamsch (Erftstadt, Germany)
★★★★★
Depending on the car and the driver.
We used the bus to go from Hanoi to Sapa and back.
It's great that you are picked up at your hotel and get dropped off at your next hotel. Very convenient.
The car on the first trip was quite new and the seats very spacious. Always try to book the VIP seats! The driver was great and drove relaxed. A very good trip.
On the way back we had an older car. Also VIP seats, but space is limited. We had the fastest driver of the fleet. No other car was faster than us. In the mountains that was quite adventurous. This was a more rough tour.
So, experience really depends on the car/driver. I can understand good and bad reviews now.
In total I would use them again, it's quite convenient and the service is good....Read more
niki2nicole (United States)
★★★★★
An Absolute Must In Vietnam. Easy. Affordable. Super Helpful.
A21 has been amazing. I found them by chance online looking last minute for transportation. They made the second half of my time in Vietnam when I was crunched for time and still wanting to pack in more a breeze.
I booked a car from Hanoi to Halong last second which was twice as fast as the bus and picked me up at the Hanoi airport right on time and took me straight to my hotel in Halong. In Halong they were able to get me on a boat tour that was amazing and back to Hanoi, which I had the best time on.
From Hanoi I was able to grab one of their luxury buses to Ninh Binh. They pick you up and drop you off right at your hotel.
Everyone you interact with is knowledgeable and speakers multi languages well. Witty and just all around great. You’re able to communicate directly with ease through WhatsApp, and pay via PayPal.
When you totaled up costs of regular buses, the cabs you have to use to get to and from the stations, the wait time which can be hours because of schedules. The longer drive times. Then toss in food, and entrance fees you wind up paying more, especially if you toss in a tour guide. With a lot more footwork work. Even if A21 is 6-8 bucks more it’s absolutely worth it.
This company is awesome. I would highly recommend reaching out to them. Super accommodating when plans change or are last minute too....Read more
sclam2010 (Malaysia)
★★★★★
Pleasant and interesting experience.
Bed, pillow and blanket are comfortable. Snack,drink and banana are given. The toilet is surprisingly clean. We are a team of six and we took two cabins. The young ones enjoyed the double deckers. We old folks enjoy the two bed cabin though its more pricey.
Adam I
★★★★★
Trip Hanoi- Sapa - Hanoi. A21 were really efficient at booking my tickets from Hanoi to sapa and back. Even when I had a change of date one day before leaving sapa, they helped change the ticket with no issue at all. Answers to queries were quick. 5/5
moubini
★★★★★
Trip Hanoi- Sapa - Hanoi. A21 were really efficient at booking my tickets from Hanoi to sapa and back. Even when I had a change of date one day before leaving sapa, they helped change the ticket with no issue at all.
Answers to queries were quick.
5/5
Praveen Shetty
★★★★★
Luxury sleeper bus. If you are travelling to Sapa, look no further to book this sleeper bus. My children thoroughly enjoyed the experience, had a good sleep during the journey. Each bed is having sufficient privacy and is very comfortable.
Aldo D (Miami, Florida, United States)
★★★★★
The trip to halong bay. 1st and Foremost, the communication through whatsapp made this decision much easier as well as the price point considering the drive is 2-2.5 hrs long each way. The initial drivers was good, but they didn't account for my height, sooo if you're well over 6'3" i suggest you communicate that prior. So once i spoke to whomever was in charge, he literally exceeded expectation with the driver on the way back. A 7 seater car/van with Wi-Fi! Amazing way to redeem the experience. Thanks again. Highly recommend, bc the alternative is to haggle w Some local idiots that may pull the upcharge in the end. With a21, i paid weeks before our trip and never had a surprise cost, enough said....Read more
dorcas T (Jurong East, Singapore)
★★★★★
Prompt and excellent customer svs. I booked my trip w A21 and had to cancel it due to some medical conditions. In the midst of my handling all these medical issues, michael was prompt in his replies and rendered one of the best customer svs that I had encountered thus far. I might have missed this trip, but with this experience, I'm sure , God willing, I will come back to this company:)...Read more
dorcast126 (Singapore)
★★★★★
Prompt and excellent customer svs. I booked my trip w A21 and had to cancel it due to some medical conditions. In the midst of my handling all these medical issues, michael was prompt in his replies and rendered one of the best customer svs that I had encountered thus far. I might have missed this trip, but with this experience, I'm sure , God willing, I will come back to this company:)...Read more
adrian0714 (Singapore, Singapore)
★★★★★
Comfortable and safe ride.
On arrival from Ninh Binh via train, we took the Chapa express to Sapa and was pleasantly surprised that it was clean, comfortable ride.
Please note that to take the night train to Sapa, you’d have to walk about 10 minutes to the gate from Hanoi station. Gate is actually situated behind the main station, try google to find directions.
Coming back to the cabin, the ride was a little noisy and shaky but we had a good night rest. Toilets were surprisingly clean and without smell of ammonia as some claimed. And compared to the Victoria express, which we took on our return leg to Hanoi, Chapa’s cabin was way more comfortable, bunks were a little wider and longer. To those that are undecided, I’d say choose Chapa express. You won’t regret saving that extra dollar that Victoria charges....Read more
XDragzon (Singapore)
★★★★★
Airport transfer & Halong Bay Cruise.
Booked above mention and paid online. All went well and we have a good time. Without any worries about scam. Thanks. We book with you whenever we visit Vietnam.
Nadia W
★★★★★
An experience!
We did two trips with this company, overnight to and from Sapa to Hanoi.
Both times we booked the VIP 2 berth sleeper cabin. This is a more costly option (US$170) but provides privacy and a bit more comfort.
The cabin was nicely set up and lovely and quiet.
Complimentary water, refreshing wipes and cookies as well as a drink on departure.
As expected the train is noisy and there is a lot of motion but we slept surprisingly well.
Staff were friendly and helpful.
Added benefits of booking directly with the company (one way we did one way we didn't).
- shuttle to hotel
- complimentary ear plugs
- much more attentive service.
over all a practical, safe and manageable way to travel....Read more
MdeBij
★★★★★
Super service. A21 gebruikt voor limousine-service naar SaPa (vv) en Tam Coc (Vv). Doen wat ze afspreken, vlotte communicatie; super service!!!
antoine r
★★★★★
We took a taxi for 2 from hanoi to ha long bay. The communication was excellent to book the taxi ( live chat on the website and what's app chat to update us). The driver came to our hotel in hanoi on time and dropped us off in our hotel in tuan Chau next to ha long bay with a little break on the road. Will recommend to all people!
FelipeZule (medellin)
★★★★★
Great Service. Hired A21 for Ha long to Hanoi airport, everything was perfect, right on time, highly recommended. Did a stop on hanoi for a few mins, changed car, but all on time and a confortable ride
Jasio Ł (Poland)
★★★★★
Great trip and a great guide - Hung. Bus very clean and comfortable. Must use on this route.5h to Sapa is beautiful.
Iker Bel
★★★★★
A good agency, bought a ticket to go from Hanoi to Cat Ba, they have a whatsapp that is very effective, my bus was at 11 bus my hotel wasn't in the old quarter, ao I had to go to Cis coffee as a meeting point...and they were writing me at 10:59 to know if I was on the bus and calling them...good price and organization, would travel with them with no doubt.
Like if this helped u....Read more
An Ng
★★★★★
INTERESTING EXPERIENCE. I have travelled with sleeping bus many times but Fansipan Express cabin sleeping bus is completely different from all sleeping buses i used to use. With other sleeping bus , there are 3 rows , Fansipan Expres cabin bus has only 2 rows. each cabin is a private cabin and quite large. To be honest, i really scare of foot odor. i think i made a best choice for me. I slept so well....Read more
Matthias Hamsch (Erftstadt, Germany)
★★★★★
Trip Hanoi to Sa Pa and back. I booked with A21 Tours our transfer from Hanoi to Sapa and back. They respond quickly to all questions, communication in English is flawless. I payed via PayPal months in advance, and the hotel pickup arrived just in time on the planned date. Great! They send you a reminder via WhatsApp one day before the trip, very nice service.
The trip with Eco Tours itself was great on the first journey and below average on the second. I wrote a separate review on Eco Tour Bus.
Since the booking and communication with A21 was perfect I rate it 5star....Read more
Nes
★★★★★
Great Service. We used the service from Hanoi to Halong Bay (return). Everything was great. The driver was on time. Communications with the staff also easy. The price is reasonable. Highly recommended.
ignesp28
★★★★★
Great Service. We used the service from Hanoi to Halong Bay (return). Everything was great. The driver was on time. Communications with the staff also easy. The price is reasonable. Highly recommended.
Angeles R (Valencia, Spain)
★★★★★
Viaje Sa Pa
Excelente viaje en autobús a Sa Pa con nuestro conductor Dung.
Fanáticas instalaciones, con wifi, TV, cargadores y bebidas.
Completamente recomendable para hacer el viaje más privado con familia.
Cecilia
★★★★★
Very good service. The staff at A21 Tours was really good. Always quick to answer and help. Infact we haven't used any other company for transport due to how happy we are with them. Keep up the good work! See you next time!
Jackson T
★★★★★
Great service and instant response
We use the limousine transfer service from Noi Bai airport to Sapa.
The service is very good. Just keep your Whatsapp on and the staff will reply you shortly in few minutes for any questions you asking.
The booking process is fast and you may made payment through online. The service is trustworthy. Just inform the staff upon arrival, and the staff will tell you roughly arrival time for the pick-up. The staff will also give a very clear instruction on the pick up point.
The driver is very professional and entertaining. We had a very good ride throughout the journey.
This service is very convenient. Sure will recommend you to use their service....Read more
Josephine Evans
★★★★★
We booked a bus journey from Hanoi Airport to Sapa. Communication with the company is made through WhatsApp which made it quick and easy to access all the information needed. We met with some difficulty when our flight was rescheduled so we were unable to make the bus time we booked.
A21 tours were brilliant in helping us to rearrange our booking and take the next available bus. Would recommend....Read more
Shaidan E
★★★★★
Great Service. I like the way the officer responding my enquiry thru WhatsApp because it’s really fast and efficient, the vehicles was good and really enjoyed our return trip from Hanoi Ha Long. Strongly recommended and all the best. Keep it up
Sergey
★★★★★
Used their services to go directly from Hanoi Airport to Halong. Very fast communication in English via Whatsapp. Driver was waiting patiently for 1 hour after our landing. Nice clean car. Very competetitive price.
Sergey108c
★★★★★
Excellent service. Used their services to go directly from Hanoi Airport to Halong. Very fast communication in English via Whatsapp. Driver was waiting patiently for 1 hour after our landing. Nice clean car. Very competitive price.
zoe t
★★★★★
Private car service used twice - efficient and safe. Found these guys on I think a google search. Easy to book using online form. They were super quick to respond with quote and answer questions (matter of minutes)
Being able to use WhatsApp to reply and this WiFi was great.
We used them twice for car service pick up at HPH Cat Bi airport to Halong Bay Hotel and then again from Halong Bay to Hanoi.
Always on time and safe drivers.
Would highly recommend....Read more
Wesley H (Oakland, California)
★★★★★
Transport to and from Sapa from Hanoi
Eco Sapa was easy to book and provided a safe comfortable ride between Hanoi and Sapa.
You get a few stop on the way and they provide water and a bare bones breakfast, but what more do you need. As a plus, the van had usb ports and wifi, which was unexpected, but great.
The communication for our return trip was a bit of a miss on the confirmation on time, but overall I would recommend....Read more
Gabor B
★★★★★
Reliable, moderate proced, accurate, clean service.
We had like 8 trips booked with A21. All of them were booked and negotiated via Whatsapp where their response was inmediate, straight to the point, fairly priced. And they delivered a very reliable service accordingly. Some of the trops were long and the drivers were prepared, kind and proactive on planning stops for rests/toilets etc. We used door-to-door service and everytine they showed up 5-10 minues before departure with a comfortable, clean vehicle which was exactly in line we agreed. I also checked prices against other service providers and they were more than fair, so I am not even thinking of getting around with any other transfer service provider. Keep up the good service...Read more
yingksuaysuwan (Ho Chi Minh City, Vietnam)
★★★★★
Very very good service, nice limousine, very lovely tour guide !
Highly recommended! I was very impressed with the whole service, everybody from staffs, driver to the tour guide in Sapa.
Robert M (Isla Mujeres, Mexico)
★★★★★
Great Transport wirh best Karma! We took the Minibus from Hanoi to Halong and it was just perfect! The bus was brandnew, clean and we felt lile real VIP. The bus welas in time and the driver was absolutely nice!
Best thing: I forgot my 150USD glasses in the van and the driver brought it to our hotel in halong the next day!
That’s really good karma and I would definitely use this service agein! Thanks to Duy Tung, the driver and the rest of the team!...Read more
Pete f
★★★★★
Sa Pa Sleeper Bus. Took the sleeper bus from Hanoi Airport to Sa Pa, Vietnam. Excellent communications for payment and pickup. Bella was the bus contact person. She insured a smooth ride and transition.
triShwong (Kuching, Malaysia)
★★★★★
Better Than Expected.
Prior to my trip, i had read many negative reviews about this Train service so, it's an understatement to say i was really nervous. To my surprise, my cabin shared with 3 other strangers was pretty pleasant - the cabin was pretty clean and we saw no roaches. However, the cleanliness of the sheets is questionable as mine had a smell (travel with a sleeping bag liner) The AC was directly above our heads on the top bunk so, being frozen the entire night was very unpleasant. The public toilet was smelly but, if you're an Asian living in Asia like myself, it isn't anything too terrible, lol. The train left and arrived on good time. Hot drinks are available first thing in the morning, if you are ready to pay (20k per cup). Overall, the entire experience was much, much better than anticipated. I was lucky....Read more
Beerrrr (Hasselt, Belgium)
★★★★★
Perfection!! We stumbled over A21 only a few weeks before or trip to Vietnam. From the first minute, the contact was fast, professional and accurate. Where we were just looking for an airport transport to Hanoi, we rapidly felt comfortable to engage with A21 for most of our transport around Hanoi (from
Hanoi to Halong Bay, Halong Nay to Ninh Binh and back to Hanoi).
Al trips were handled perfectly: pick up/drop off at hotel, always on time, comfortable cars, close follow up on the day of travel and even during the drives for longer distances, extremely friendly staff and fair pricing.
I can only recommend their services
Dear A21, again Thank you!!...Read more
Beerrrr (Hasselt, Belgium)
★★★★★
Perfection!! We stumbled over A21 only a few weeks before or trip to Vietnam. From the first minute, the contact was fast, professional and accurate. Where we were just looking for an airport transport to Hanoi, we rapidly felt comfortable to engage with A21 for most of our transport around Hanoi (from
Hanoi to Halong Bay, Halong Nay to Ninh Binh and back to Hanoi).
Al trips were handled perfectly: pick up/drop off at hotel, always on time, comfortable cars, close follow up on the day of travel and even during the drives for longer distances, extremely friendly staff and fair pricing.
I can only recommend their services
Dear A21, again Thank you!!...Read more
Sarah H (Kent, United Kingdom)
★★★★★
Excellent, professional and reasonably priced. Love these guys. I used them whilst getting from Hanoi to Halong Bay. Driver was helpful, polite and even concerned as to whether I had eaten! The trip was very comfortable and I would definitely recommend these guys. Communication was also excellent.
Soo1986 (Penang Island, Malaysia)
★★★★★
Great Service! Was looking for a Sapa to Noi Bai airport bus and came across this a21 website which had multiple bus options to get from Hanoi to Sapa as well. Finally decided to book my Hanoi to Sapa private cabin bus (under Fansipan Express) and Sapa to Noi Bai Airport (Green bus) from A21 tours.
They were detailed in the communication and provide frequent updates to check with you up till the bus arrives. I was able to check with them when the Fansipan express bus arrival was delayed for the pickup from hotel.
Payment online was quick and simple as well.
Highly recommended....Read more
Fattymatty1 (Central Poland, Poland)
★★★★★
Excellent service and value for money. I found A21 tours on Trip adviser and gave them a try and was amazed at how simple they make it , I booked all my airport transfers from them and paid via a WhatsApp link and also booked some sightseeing tours which I also paid for by WhatsApp link
The communication that they give you throughout your stay in Vietnam and Hanoi is very clear and good and all the cars & drivers we had spoke clear English and there driving was exemplary
I can not fault there service at all and there prices are very competitive, when I return to Hanoi I will 100% be using there services...Read more
Nadège B (Annecy, France)
★★★★★
Merci! Nous avons obtenu une grande aide grâce à la réactivité et l’accessibilité de cette agence via WhatsApp.
Des transferts adéquates à nos demandes et à des prix courants.
Merci!
Nadège B (Annecy, France)
★★★★★
Nous avons obtenu une grande aide grâce à la réactivité et l’accessibilité de cette agence via WhatsApp.
Des transferts adéquates à nos demandes et à des prix courants.
Merci!
693sebb
★★★★★
Grande réactivité de la part d A21.
Même au dernier moment, l équipe nous a aidé pour trouver des transports et excursions que ce soit à Sapa, Ninh Bình et Halong.
Un grand merci pour tout
10/10
DTNISH (Vancouver, British Columbia)
★★★★★
Booked a seat and return ticket on a luxury van from Hanoi to Tam Coc to visit Mua Caves. Clean, comfortable seats ( 9 only not overcrowded) A/C. Changed my return date at the last minute, A21 arranged without issue. Communicated easily with their office via WhatsApp. Only issue, neither driver spoke English and both were frustrated race track drivers.
Otherwise services were great, would use again....Read more
Khin (Singapore, Singapore)
★★★★★
Limousine ride Hanoi to Sapa to Hanoi to Airport. I used A21 limousine service from Hanoi Airport to Sapa to Hanoi to Airport on time and very comfortable. We communicate thru what app with driver mobile number and license plate number.
Driver arrive on time for all the pick up.
Excellent service highly recommended.
steve g
★★★★★
Great service. We used the service for return trip Hanoi to ha long bay and also the the airport.
Service was on time and very comfortable. Communications excellent with messages informing of driver name and phone number.
Great service with competitive prices, highly recommended.
Diana Velez R
★★★★★
Transport Hanoi to ha long bay. The company arrange transport for us very quickly and gave us good price (better than the ones in the airport)! The car and driver were very nice. It took us directly to the hotel, we feel like it was an amazing service!
Martin G
★★★★★
(Translated by Google) We arrived at Halong Bay from a cruise and had not booked a transfer to Hanoi. A quick Google search led to A21. The communication about Whatsapp was very competent. Payment worked via credit card and an onepay.vn link sent to me. A short time later we were picked up by a luxury shuttle. Super Service!
(Original) Wir kamen an der Halong Bucht von einem Cruise an und hatten keinen Transfer nach Hanoi gebucht. Eine schnelle Google Recherche führte zu A21. Die Kommunikation über Whatsapp war sehr kompetent. Bezahlung funktionierte über Kreditkarte und einen mir zugesandten onepay.vn Link. Kurze Zeit später wurden wir von einem Luxus-Shuttle abgeholt. Super Service!...Read more
Sandra F (Brazil)
★★★★★
We travelled to and from Sapa on the Victoria Express Train. We stayed in a 2-berth deluxe cabin. Although the fact that the cabins are very small, they are confortable. We asked for more two pillows and they brought to us. The train has two differents bathrooms in each carriage, both very clean. The problem was the terrible noise during all night long... Attention: book the whole cabin if you don't want to share it with strangers....Read more
DunedinCat
★★★★★
We travelled from Hanoi to Lao Cai and back on Sapaly Express Train. We boarded a large train comprised of a number of carriages owned by different companies, Sapaly Express being one of these. First impressions were good with clean bedding, a duvet, complementary crackers, water and toothbrush. The beds were hard but that seems to be the case in many of the hotels in which we've stayed. I think regardless of the company you travel with you are in for a slightly bumpy, noisy ride and a very average nights sleep. (It is also worth knowing if you have a speaker in your cabin this can be turned off!). We had some trouble locating the collection desk for our tickets in Hanoi station and no one appeared at the Sapaly Express desk in Loa Cai to collect our return tickets....Read more
Geoff H (Sydney)
★★★★★
We recently travelled to Sapa on the Victoria Express Train. We stayed in a 2-berth deluxe cabin both ways and enjoyed supper in the dining car on the return journey. This is the premium service to Sapa and requires that you also stay in the Victoria Sapa Resort (see separate review).
I was pleased we booked the double cabin, as the 4-berths looked pretty cramped if fully loaded. Of course, you can take the risk of booking the 4-berth and having the cabin to yourself, and in late-April this would have been a reasonable gamble.
Our cabin was understandably compact but comfortable and intimate. The beds were firm and a good night’s sleep will elude most travellers. It’s important to note that while the carriages are allocated to the Victoria, they are still part of the same train that pulls the cheaper options, and it can be a bumpy ride at times.
There are two bathrooms in each carriage – one slightly larger than the other. Both are well maintained and equipped – much better than I expected.
Staff were excellent and the Victoria does look after you. In Hanoi we were guided (our guide) to a comfortable lounge across the road from the station where drinks and snacks were available. When the train was ready to leave we were ushered to the correct carriages. Our luggage was taken care of by staff. Make sure you use this service if you travel with the Victoria. Don’t go directly to the station.
Supper in the dining carriage was great fun. There’s a compact but very pleasant range of hot and cold nibbles, with local beers, spirits, and good wine. You can opt for a pre-arranged dinner which we did not - the train departs quite late in the evening and we decided to eat beforehand. Some other guests obviously took up the option, but they looked far less relaxed than us!
The Victoria Express train is the expensive option if travelling by train to Sapa, but is a great experience and a worthwhile indulgence....Read more
Why Travellers love Hanoi