Well-known as one of the oldest city in Southeast Asia and the capital of Vietnam for more than one thousand years, Hanoi is the second biggest city in Vietnam and one of the country's major economic, political and cultural centers. Located in the center of the Hong river delta to the North of Vietnam, Hanoi serves as a transition point for any trip to northern Vietnam. But Hanoi itself has so many things to offer. With a very long history, the city comprises of many big and small traditional architectures. Hanoi citadel, covering a large area of Ba Dinh and Hoan Kiem district in the past, has now been almost destroyed leaving only several parts of its gigantic original architecture behind. Luckily, many ancient temples such as Temple of Literature, Tran Quoc Temple or One-pillar pagoda still stay intact. Apart from architecture, Hanoi is also famous for its cuisine such as Pho, Bun Cha, Bun Thang or Nem Ran.
Travelling to Hanoi, don't forget to take a historical tour through major historical sites of the city. Streetfood tour or cooking classes are also recommended to enjoy the fullest of Hanoi. Wandering across narrow and dusty streets of Hanoi is also a good way to grab the unique culture of Hanoi and the essense of Vietnamese culture lingering through its bustling atmosphere.
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very convenient! friendly customer service and legit service too!
when i first came to hanoi. all i want a straight transportation to Sa Pa town ASAP. since i arrive at noon, the only bus that departed from Hanoi center to Sa Pa is 10pm. since i don't want to waste my time, i found A21 tours in the internet and they provided an airport transfer straight to Sa Pa! just what i wanted! i took the luxury limo throught their customer service whatsapp service and they reply me zap! just a second! they also give a free snack and drinks, and don't forget free coffee too! the driver couldn't speak any english words but it's okay, i always have google translate to communicate with him. the driver also send in front of my hotel! he's really nice and helpful too!
when i back to Hanoi city, i also book from them but with sleeper green bus. one thing is you need to walk to their place (google map given) to depart from Sa Pa. i just slept along the way inside the bus because i am so tired from all those hikes and walks.
they stop at Old quarter just 5min walks to my hostel. the conductor bus is also helpful.
and yes i recommend using their service. really helpful and easy too! im looking forward to come hanoi next time and use their service again! thank you A21 tours!
Jon N (Singa)
★★★★★
Comfortable transfer.
We booked a return transfer from Hanoi Old Quarter to Sapa in November for the two of us. We paid slightly more for the VIP seats, which can be lowered for more comfortable ride. The pick up was timely and the ride was comfortable. The vehicle comes with USB charging Point, free wifi, a bottle of water and bread. At one of the rest stop, we were also given a voucher to redeem for either coffee, tea or Hanoi beer. Booking of the transfer is also easy via email and WhatsApp. They will also send reminder before the trip via WhatsApp. Would definitely recommend visitors to use A21Tours
leonardi811
★★★★★
Look nowhere else for Vietnam transportation n hotel, this is the Best!
If you are travelling to Vietnam. And feel like going on own (without tour package from origin country), Look nowhere else for Vietnam transportation n hotel, this is the Best! The Best, because they have hotline Whatsapp number, are very Supportive, Highly Responsive, English spoken, and giving us Bragain Pricing.
My family (of 3) and I, wouldn't be able to travel conveniently without their help on transportation issue.
In 8d/7n trip (hanoi, halong bay, sapa) we were assisted by them well, even in the last minute demand. Bravo and Superb Works to A21. We surely recommend U to all our friends Indonesia and Japan too.
Pooja P (Auckland, New Zealand)
★★★★★
<p>Green bus Sapa provides super comfortable journey from Hanoi to Sapa and vice versa. The recliner seats are super comfy. The ticket costs nominal for a 6 h journey. The bus is very clean and they maintain them well. Shoes are to be kept in plastic bags before boarding the bus. Spare slippers provided at every stop point. Very punctual and super clear instructions and directions provided by our guide Bella.</p>
<p>Driver Mr Chin drove smoothly the whole time.</p>
Lexi E (Ho Chi Minh City, Vietnam)
★★★★★
AMAZING SERVICE. Wow!! I was truly blown away by the amazing service A21 provided. This is a better connection service than I have experienced anywhere in the U.S. and Europe, and I have traveled quite a few places. The company is so incredibly organized. I got off my plane in Hanoi and didn’t know how to get to Ha Long Bay, I found their information online and they showed up within 20mins!! The entire time everything was so organized and effortless. The van was super comfortable and quick, we had free WiFi in the van the entire way to Ha Long, chargers, water and blankets. We took the 2-hour quick way which I appreciated so much more than the 4hour trek many people I encountered in Ha Long had took. I would recommend everyone taking the trip to Ha Long Bay from Hanoi use A21!!
Mickey582014 (Hamburg, German)
★★★★★
Hanoi nach Sapa. Wir hatten eine wunderbare Fahrt von Hanoi nach Sapa mit dem besten Fahrer von Vietnam:Dung!!!Er hat uns pünktlich abgeholt und war sehr zuvorkommend!Pusten wurden nach Bedarf gehalten und er war sehr nett
Eileen Lim (Singapore, Singapore)
★★★★★
Friendly driver
Mr Trung is a awesome driver . He is on time when picking us up from the hotel . The car is comfortable and he speaks mandrain too !
Rico
★★★★★
8 hours - Overnight Train to Sapa.
We booked directly online. Everything went smoothly. We were upgraded from superior to deluxe cabin that sleeps 4 people. So we had to share with another couple, which was fine because we all slept the whole way. There was free water or beer, bananas, chips, and free WiFi. The beds were very clean and even the bathroom were not that bad. It is an excellent way to go to Sapa and you save one nights hotel bill while traveling. If you get motion sickness be warned this train goes up and down and sways side to side, all at the same time, it is quite bumpy and noisy. Not to mention it makes a lot of stops along the way. Earplugs and Dramamine might help.
Foody1991 (Halong Bay, Vietnam)
★★★★★
Great service, awesome ride! My boyfriend and I booked yesterday and took the ride this morning.
The communication was fantastic, quick responding and very friendly via whatsapp.
The car was extremely comfortable, neat and clean. The driver was on time and took one break at a convenient spot on our trip from Hanoi to Ha Long.
I even forgot my phone in the van, and they managed to bring it back to me right away - again I am grateful for their quick response, when we texted them about it.
It was also very cheap, considering the comfort and the bottle of water each passenger got. We had a great ride here and I can only recommend to book your ride with A21.
We'll be back soon :)
DJMaxi (Pittsburgh)
★★★★★
great service. booked 5am limo by messaging their whatsapp at 11pm. awesome responsiveness! the car is comfy and ppl are nice.
Maria M
★★★★★
Customized tour and transfer for 6 people. The services provided by A21 were excellent. All our transfer services (from Hanoi airport to Sapa, Sapa to Hanoi hotel and hotel to airport) arrived on time. The drivers were courteous too. We were even provided water and snacks on our 5 hrs drive from Sapa to Hanoi and there was free WiFi in all their transportations.
We likewise availed of their Halong Bay tour and half-day Hanoi city tour. The guides that we had (Ms. Emma and Mr. Cheongsam, respectively) were knowledgeable and spoke decent English. We recommend that you wear comfortable walking/hiking shoes if you’ll join the short trek in Halong Bay. The climb is not recommended for those with weak knees. Make sure to bring some snacks too as lunch was served late. Don’t expect you’ll be able to go for a good swim once you get to one of the islands. The swimming area and time allotted were limited. Also, there were no shower areas and changing areas.
Overall, we were very satisfied with the A21 services. Communication was easy via email and WhatsApp. Everything was handled smoothly and efficiently. It’s a very reliable company and I would highly recommend it.
Thank you A21 for making our trip stress-free and enjoyable! Xin cam o’n!
simpl3 (Samut Prakan, Thailand)
★★★★★
Booked for Green Bus via a21 and everything went smoothly.
Nothing to complain. Everything went as scheduled, no e-ticket needed. Good services and very responsive on WhatsApp.
Caroline R
★★★★★
Hanoi/Sapa/Hanoi journey
We were 2 adults and 3 children traveling to Sapa from Hanoi and back to Hanoi last week. We booked a shared journey but had the minibus to ourselves on the way to Sapa which was a real treat. The reclining seats are very comfortable, there is reasonable wifi on board which was a benefit we hadn't realised when booking, charging ports for each seat.
On our return to Hanoi the bus was full and I was sat in the front with the driver and his colleague which makes for a bit more of a squashed seat but it was ok. It is good to know that when all seats are booked on a shared journey that that includes the use of a front seat as well which although do recline it does not have the arm rests and other comforts of seats in the rear.
Vouchers for drinks are given at one stop, one small bottle of water given on boarding the bus, food options are limited at the two stops particularly if you have children with you so we would recommend taking food (or at least your own choice of snacks) with you if possible.
Both journey times were 6 hours with stops.
On both journeys the drivers drove safely and calmly which we appreciated particularly on the very twisty road for the last part of the journey into Sapa.
MarcZ
★★★★★
I have booked the tickets 1 hr before the journey started and it has gone very fast and well. They helped me very quickly when I had questions and the driver and the guide were super friendly and we got all the informations we wanted to know to be sure for the journey.
Thanks! :)
Transport to and from Sapa from Hanoi
Eco Sapa was easy to book and provided a safe comfortable ride between Hanoi and Sapa.
You get a few stop on the way and they provide water and a bare bones breakfast, but what more do you need. As a plus, the van had usb ports and wifi, which was unexpected, but great.
The communication for our return trip was a bit of a miss on the confirmation on time, but overall I would recommend.
adrian0714 (Singapore, Singapore)
★★★★★
Comfortable and safe ride.
On arrival from Ninh Binh via train, we took the Chapa express to Sapa and was pleasantly surprised that it was clean, comfortable ride.
Please note that to take the night train to Sapa, you’d have to walk about 10 minutes to the gate from Hanoi station. Gate is actually situated behind the main station, try google to find directions.
Coming back to the cabin, the ride was a little noisy and shaky but we had a good night rest. Toilets were surprisingly clean and without smell of ammonia as some claimed. And compared to the Victoria express, which we took on our return leg to Hanoi, Chapa’s cabin was way more comfortable, bunks were a little wider and longer. To those that are undecided, I’d say choose Chapa express. You won’t regret saving that extra dollar that Victoria charges.
May Thone - Yangon (Rangoon), Myanmar
★★★★★
Helpful and quick respond Officer. I was satisfied with A21 Tours’s promptly action upon the request. The drivers are nice and very safe to travel. Thank you so much for your kind arrangement.
Niels L
★★★★★
<b>Perfect services</b><br>
Used A21 Tours for a quite last minute pick up from Ha Long to Hà Noi. We used the shared limousine van. It arrived at our hotel on the agreed time and did a perfect drop off at the site in Ha Noi we agreed upon. All without any hassle. A real safe and comfortable drive thanks to an experienced driver and a very clean van!<br>All in all I would definitely use A21 again a next time!
ignesp28
★★★★★
Great Service. We used the service from Hanoi to Halong Bay (return). Everything was great. The driver was on time. Communications with the staff also easy. The price is reasonable. Highly recommended.
dorcast126 (Singapore)
★★★★★
Prompt and excellent customer svs. I booked my trip w A21 and had to cancel it due to some medical conditions. In the midst of my handling all these medical issues, michael was prompt in his replies and rendered one of the best customer svs that I had encountered thus far. I might have missed this trip, but with this experience, I'm sure , God willing, I will come back to this company:)
Robert M (Isla Mujeres, Mexico)
★★★★★
Great Transport wirh best Karma! We took the Minibus from Hanoi to Halong and it was just perfect! The bus was brandnew, clean and we felt lile real VIP. The bus welas in time and the driver was absolutely nice!
Best thing: I forgot my 150USD glasses in the van and the driver brought it to our hotel in halong the next day!
That’s really good karma and I would definitely use this service agein! Thanks to Duy Tung, the driver and the rest of the team!
Cecilia
★★★★★
Very good service. The staff at A21 Tours was really good. Always quick to answer and help. Infact we haven't used any other company for transport due to how happy we are with them. Keep up the good work! See you next time!
Nes
★★★★★
Great Service. We used the service from Hanoi to Halong Bay (return). Everything was great. The driver was on time. Communications with the staff also easy. The price is reasonable. Highly recommended.
Nadia W
★★★★★
An experience!
We did two trips with this company, overnight to and from Sapa to Hanoi.
Both times we booked the VIP 2 berth sleeper cabin. This is a more costly option (US$170) but provides privacy and a bit more comfort.
The cabin was nicely set up and lovely and quiet.
Complimentary water, refreshing wipes and cookies as well as a drink on departure.
As expected the train is noisy and there is a lot of motion but we slept surprisingly well.
Staff were friendly and helpful.
Added benefits of booking directly with the company (one way we did one way we didn't).
- shuttle to hotel
- complimentary ear plugs
- much more attentive service.
over all a practical, safe and manageable way to travel.
hannahj688
★★★★★
Shambles.
The train itself was lovely, cosey and clean. But the organisation for the two women at Chapa Express was an utter shambles!!!
First of all the one woman purposely waited till 9pm before she would give anyone a ticket,by which point there was a huge 'crowd'. There was no queing system in place and the two women would just wonder off mid way through speaking to you and ask another person to follow them. I witnessed one man be given four tickets, randomly, another man moan so the women took the tickets off the first guy and gave them to the second one instead. The tickets had not been pre allocated to people it seemed. And it didn't matter what your booking reference was.
At 9.45 myself and another guy were finally listened to. By that point, each of us still wanting our two tickets, they said there was only two remaining tickets?
The lady frantically flapped around and found two tickets with another company so no one was left behind.
It just leaves a sour taste on a journey that turned out ok in the end. All of this could have been avoided if the woman was not such a jobs worth initially and if she had actually done her job in the first place and allocated each booking their tickets to just be handed over on the day.
산베네데토
★★★★★
친절함<br>
옆에와서 리뷰해달라고해서 옆에서 하는즁 <br>
매우친절 버스도 큼 괞춘함<br>
Viet이라는 직원이 아주 친절함<br>
Viet is very kind and so cool<br>
If i come back, i try again this bus <br>
Thank you<br>
50자 채우는거 매우힘든데 <br>
어쨋든 버스 크고좋다 친절하고 빠르다<br>
닌빈에서 왔는데 올때보다 좋은버스다 강추다<br>
싸다 좋다
Kim C
★★★★★
Green Bus is comfy - clear & good arrangement
My friend and I took green bus from Sapa to Hanoi, the bus was comfy. There’s a girl as the bus assistant, who speak very good english and would repeat the pre-recorded broadcasts so to make sure everyone aware of the notices.
<br>
We booked the other bus company from Hanoi to Sapa, it was also comfy but the arrangement is not better. Also they don’t have clear instruction about when is the next stop. No notice at all, the bus assistant was just sleeping. And only one toilet time which is not quite enough for a 6 hours trip.
<br>
One thing i think green bus can improve is to pay more attention to the guests during the trip. As some of them were eating oranges in the bus which the bus is not allow eating. and some of them watching drama without an earphone, that was ignoring. I asked that person to volume down by myself. If the bus assistant can help for such then it would be even better.
<br>
Overall, green bus is good and I will book again if I come to Sapa again.
<br><br>
舒適及安排很好。<br>
我們乘Green Bus由Sapa到河內。<br>
巴士助理很有禮貌，英語亦很好。相比起由河內到Sapa的旅程（別的巴士公司），Green Bus的安排比較好。停站的次數也多一次。
Charles K (Bangkok, Thailand)
★★★★★
Fun and comfortable trip to Sapa!
Not sure why there are so many mixed reviews on these overnight trains to Sapa, but my family had a wonderful time on Chapa Express. We were with two other families, for a total of 13 people. Each family was traveling with small children and we all had our own cabin with 4 beds in each cabin. The cabins were clean, the beds adequate, service was good, and the overall ride was not as bumpy as others have said.
Would I do it again? Absolutely! It's a great way to get from Hanoi to Sapa without having to take a bus. The only benefit of taking a bus is you can go directly to your hotel in Sapa versus having to take a van from the train station. The trip from the station to our hotel took approximately 45 min. Other than that, I would highly recommend Chapa Express!
Louwig (Sydney, Australia)
★★★★★
Fun trip
What a great way to travel. Our taxi dropped us at the wrong train station, but Chapa were great and got us to the train. We had a 4 berth deluxe that I booked online. We got water, soft drink, chips, nuts, toothbrush, comb, face wipe and ear plugs. The top bunks had better air conditioning but it was very comfortable, there was wifi and we took portable fans that you charge which was perfect for the bottom bunks. Loved the rocking of the train, easy to fall asleep.
The private Chapa lounge on the station at the end was very disappointing. I enquired before I left about a shower and breakfast and they said yes all free, when we got there nothing was opened so we ended up going straight to our hotel and paying extra to get an early check in which worked out better.
Highly recommend travelling with this company. The train has many carriages all owned by different companies, we were very happy with Chapa.
Nadège B (Annecy, France)
★★★★★
Merci! Nous avons obtenu une grande aide grâce à la réactivité et l’accessibilité de cette agence via WhatsApp.
Des transferts adéquates à nos demandes et à des prix courants.
Merci!
MdeBij
★★★★★
Super service. A21 gebruikt voor limousine-service naar SaPa (vv) en Tam Coc (Vv). Doen wat ze afspreken, vlotte communicatie; super service!!!
myvRumpt (Rumpt)
★★★★★
reizen Vietnam. we hebben al onze transfers bij A21 geboekt voor onze vakantie in Vietnam wat een top service/communicatie,alles keurig op tijd uitstekende chauffeurs, wij hebben de Vip limousine voor de gehele reis geboekt zeer relaxte stoelen om heerlijk ontspannen te kunnen reizen.
yingksuaysuwan (Ho Chi Minh City, Vietnam)
★★★★★
Very very good service, nice limousine, very lovely tour guide !
Highly recommended! I was very impressed with the whole service, everybody from staffs, driver to the tour guide in Sapa.
Partylori
★★★★★
We went from Hanoi to Sapa in a sleeping bus. Everything was good, it took us 6 hours. At Sapa we could choose to stay in the bus until 6 AM or leave at 3 AM. The bus is very clean. But if u are taller than 1,75m u will get a bit trouble finding a good sleeping position. If u are 1,90+m take a place in the back!
Phil H (Broadstairs, United Kingdom)
★★★★★
Transfer Between Hanoi and Sapa. Great communication and excellent service. I stayed in a hotel outside of the old quarter and required a transfer to sapa. I asked many companies all who said I had to make my way to the main office for pick. A21 were the only company to help me with what I wanted. THANK YOU. I'll recommend you to everyone I meet who visits Vietnam. I wish you a happy healthy new year.
Matthias Hamsch (Erftstadt, Germany)
★★★★★
Trip Hanoi to Sa Pa and back. I booked with A21 Tours our transfer from Hanoi to Sapa and back. They respond quickly to all questions, communication in English is flawless. I payed via PayPal months in advance, and the hotel pickup arrived just in time on the planned date. Great! They send you a reminder via WhatsApp one day before the trip, very nice service.
The trip with Eco Tours itself was great on the first journey and below average on the second. I wrote a separate review on Eco Tour Bus.
Since the booking and communication with A21 was perfect I rate it 5star.
Shaidan E
★★★★★
Great Service. I like the way the officer responding my enquiry thru WhatsApp because it’s really fast and efficient, the vehicles was good and really enjoyed our return trip from Hanoi Ha Long. Strongly recommended and all the best. Keep it up
steve g
★★★★★
Great service. We used the service for return trip Hanoi to ha long bay and also the the airport.
Service was on time and very comfortable. Communications excellent with messages informing of driver name and phone number.
Great service with competitive prices, highly recommended.
Iker Bel
★★★★★
A good agency, bought a ticket to go from Hanoi to Cat Ba, they have a whatsapp that is very effective, my bus was at 11 bus my hotel wasn't in the old quarter, ao I had to go to Cis coffee as a meeting point...and they were writing me at 10:59 to know if I was on the bus and calling them...good price and organization, would travel with them with no doubt.
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Like if this helped u.
Adam I
★★★★★
Trip Hanoi- Sapa - Hanoi. A21 were really efficient at booking my tickets from Hanoi to sapa and back. Even when I had a change of date one day before leaving sapa, they helped change the ticket with no issue at all. Answers to queries were quick. 5/5
Avid_Traveler_Ram (Hyderabad, India)
★★★★★
We availed the transfer service from Hanoi to Sapa on October 30, 2019, and from Sapa to Hanoi on November 4, 2019.
Overall, we had a good experience.
We e-mailed the company directly in July 2019 to make our reservations. The interactions were smooth and timely. We specifically requested for the VIP seats (seats in the middle of the van) at the time of booking.
Everything happened on our transfers as per the description. We were picked up slightly ahead of schedule from our hotel at Hanoi (in the Old Quarter). The scheduled rest stops were made, and we received the complimentary coupon at one of them. We were dropped off at our hotel in Sapa.
The van was driven safely at all times. Air conditioning and wi-fi worked as expected.
On the return journey, the pick up was delayed slightly due to traffic jams, but, from the time we were picked up from our hotel in Sapa, the rest of the journey was uneventful and went as per the expectations. We were dropped off at our hotel in Hanoi.
Overall, we were happy with the service, and would choose the service again in the future if we have a need.
Keep up the good work, team!
Megan Sophia (Ho Chi Minh City, Vietnam)
★★★★★
Great service!
My boyfriend and I had a wonderful experience with eco sapa. I contacted them on Facebook about a transfer from Hanoi to Sapa. They were very responsive and helpful and we stopped by their office in Hanoi to purchase our tickets for the following day.
Very clean, very comfortable and a safe driver. The only downside was that the schedule changed slightly the day before so we could go and pick up other passengers from around Hanoi- this took a long while to drive around Hanoi and collect them and meant the transfer for us was longer as we were the first to be picked up. This was communicated to us beforehand though directly from the bus operators and they arranged an earlier pick up time for us to try and accommodate this.
To be aware of: The driver didn’t speak English but the tour operators did so we had everything we needed to know before we set off from them, and any problems you can contact them directly on Facebook. Make sure you ask any questions you need from them.
We made 2 stops for toilet and and food and made it to sapa in around 6 1/2 hours (again this was longer for us than usual). Would recommend Ecosapa for good communication and comfortable safe transfer. Thank you!
roeyhatzvi (Modi'in-Maccabim-Re'ut, Israel)
★★★★★
Just took a sleeper from Hanoi to Sapa. The bus was clean with nice environment. The driver assistant was the best guy ever! Made a lot of jokes and made my experience better.
Also, I lost personal stuff in the bus and Sunny helped me 3 times to search for it.
Finally we found it and he made my day
Vytautė B (Vilnius, Lithuania)
★★★★★
We took 28 seat limousine bus to Sapa and it was most comfortable bus we rode during entire month trip in Vietnam. Very spacious, comfortable seats, lots of leg room. Nice English speaking tour guide Aurora.
Nosipho (Jeonju, South Korea)
★★★★★
I highly recommend this service. The ride from Hanoi to Sapa was smooth and on time. The driver and conductor were very kind and helpful.
Nick squiggly mouse 123 (Perth, Australia)
★★★★★
Great service comfortable bus.
Very happy with our experience, the bus was so comfortable we were able to sleep almost the entire way to Sapa. The bus guide was very friendly, informative and was wearing the most jolly Christmas sweater ever :). Snacks and water were provided. The only downside was an annoying customer who’s phone kept going off very loudly.
moubini
★★★★★
Trip Hanoi- Sapa - Hanoi. A21 were really efficient at booking my tickets from Hanoi to sapa and back. Even when I had a change of date one day before leaving sapa, they helped change the ticket with no issue at all.
Answers to queries were quick.
5/5
hewieretep (Hanoi, Vietnam)
★★★★★
We used A21 Tours to travel back and forth from Hanoi to Sa Pa recently. It was very easy to book our trip online, with clear information of all the details.
After we booked, all communication with A21 Tours (through email or WhatsApp) was first class, and they were quick to keep us informed about any changes.
I would not hesitate to book a trip through them again.
Pete f
★★★★★
Sa Pa Sleeper Bus. Took the sleeper bus from Hanoi Airport to Sa Pa, Vietnam. Excellent communications for payment and pickup. Bella was the bus contact person. She insured a smooth ride and transition.
Ming C
★★★★★
NICE EXPERIENCE TO TAKE SLEEPING BUS FROM HANOI TO SAPA. Spacious and comfortable seat, friendly tour guide. Very good to control strictly as not allowed passenger to bring food and must take off shoes before boarding on bus. That's why will not have weird smell surround the bus.
Highly recommend to take GREEN BUS through A21 Tours!
Matthias Hamsch (Erftstadt, Germany)
★★★★★
Depending on the car and the driver.
We used the bus to go from Hanoi to Sapa and back.
It's great that you are picked up at your hotel and get dropped off at your next hotel. Very convenient.
The car on the first trip was quite new and the seats very spacious. Always try to book the VIP seats! The driver was great and drove relaxed. A very good trip.
On the way back we had an older car. Also VIP seats, but space is limited. We had the fastest driver of the fleet. No other car was faster than us. In the mountains that was quite adventurous. This was a more rough tour.
So, experience really depends on the car/driver. I can understand good and bad reviews now.
In total I would use them again, it's quite convenient and the service is good.
Josephine Evans
★★★★★
We booked a bus journey from Hanoi Airport to Sapa. Communication with the company is made through WhatsApp which made it quick and easy to access all the information needed. We met with some difficulty when our flight was rescheduled so we were unable to make the bus time we booked.
<br>A21 tours were brilliant in helping us to rearrange our booking and take the next available bus. Would recommend.
Angeles R (Valencia, Spain)
★★★★★
Viaje Sa Pa
Excelente viaje en autobús a Sa Pa con nuestro conductor Dung.
Fanáticas instalaciones, con wifi, TV, cargadores y bebidas.
Completamente recomendable para hacer el viaje más privado con familia.
Khin (Singapore, Singapore)
★★★★★
Limousine ride Hanoi to Sapa to Hanoi to Airport. I used A21 limousine service from Hanoi Airport to Sapa to Hanoi to Airport on time and very comfortable. We communicate thru what app with driver mobile number and license plate number.
Driver arrive on time for all the pick up.
Excellent service highly recommended.
Soo1986 (Penang Island, Malaysia)
★★★★★
Great Service! Was looking for a Sapa to Noi Bai airport bus and came across this a21 website which had multiple bus options to get from Hanoi to Sapa as well. Finally decided to book my Hanoi to Sapa private cabin bus (under Fansipan Express) and Sapa to Noi Bai Airport (Green bus) from A21 tours.
They were detailed in the communication and provide frequent updates to check with you up till the bus arrives. I was able to check with them when the Fansipan express bus arrival was delayed for the pickup from hotel.
Payment online was quick and simple as well.
Highly recommended.
Iotusei (Indonesia)
★★★★★
The services they arr provided are very satisfying. The ordering process is easy, the operator, Miss Moon very friendly and always give quick respond. She is very helpful to answer a number of things. The bus is clean.Passengers are prohibited from wearing shoes and carrying food to maintain cleanliness. Instead, the bus stops at two stops to go to the toilet and eat.But the time allotted for eating is too fast, so I have to leave the foods. Certainly quite unfortunate. But beyond that, Green Bus provides very good service :)
Fattymatty1 (Central Poland, Poland)
★★★★★
Excellent service and value for money. I found A21 tours on Trip adviser and gave them a try and was amazed at how simple they make it , I booked all my airport transfers from them and paid via a WhatsApp link and also booked some sightseeing tours which I also paid for by WhatsApp link
The communication that they give you throughout your stay in Vietnam and Hanoi is very clear and good and all the cars & drivers we had spoke clear English and there driving was exemplary
I can not fault there service at all and there prices are very competitive, when I return to Hanoi I will 100% be using there services
Martin G
★★★★★
<b>(Translated by Google)</b> We arrived at Halong Bay from a cruise and had not booked a transfer to Hanoi. A quick Google search led to A21. The communication about Whatsapp was very competent. Payment worked via credit card and an onepay.vn link sent to me. A short time later we were picked up by a luxury shuttle. Super Service!
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<b>(Original)</b> Wir kamen an der Halong Bucht von einem Cruise an und hatten keinen Transfer nach Hanoi gebucht. Eine schnelle Google Recherche führte zu A21. Die Kommunikation über Whatsapp war sehr kompetent. Bezahlung funktionierte über Kreditkarte und einen mir zugesandten onepay.vn Link. Kurze Zeit später wurden wir von einem Luxus-Shuttle abgeholt. Super Service!
350nielsl (Leiden, The Netherlands)
★★★★★
Perfect services.
Used A21 Tours for a quite last minute pick up from Hà Long to Hà Noî. We used the shared limousine van. It arrived at our hotel on the agreed time and did a perfect drop off at the site in Hà Noî we agreed upon. All without any hassle. A real safe and comfortable drive thanks to an experienced driver and a very clean van! All in all I would definitely use A21 again a next time!
christiandT9885OH
★★★★★
Excellent service
Excellebt timing
Excellent cleanless
Excellent confort
Excellent option
I used A21 all the way for my internal transfers. And will keep on using thei services..can only reccomend it..top notch
Jackson T
★★★★★
Great service and instant response
We use the limousine transfer service from Noi Bai airport to Sapa.
The service is very good. Just keep your Whatsapp on and the staff will reply you shortly in few minutes for any questions you asking.
The booking process is fast and you may made payment through online. The service is trustworthy. Just inform the staff upon arrival, and the staff will tell you roughly arrival time for the pick-up. The staff will also give a very clear instruction on the pick up point.
The driver is very professional and entertaining. We had a very good ride throughout the journey.
This service is very convenient. Sure will recommend you to use their service.
Why people love Hanoi
when i first came to hanoi. all i want a straight transportation to Sa Pa town ASAP. since i arrive at noon, the only bus that departed from Hanoi center to Sa Pa is 10pm. since i don't want to waste my time, i found A21 tours in the internet and they provided an airport transfer straight to Sa Pa! just what i wanted! i took the luxury limo throught their customer service whatsapp service and they reply me zap! just a second! they also give a free snack and drinks, and don't forget free coffee too! the driver couldn't speak any english words but it's okay, i always have google translate to communicate with him. the driver also send in front of my hotel! he's really nice and helpful too!
when i back to Hanoi city, i also book from them but with sleeper green bus. one thing is you need to walk to their place (google map given) to depart from Sa Pa. i just slept along the way inside the bus because i am so tired from all those hikes and walks.
they stop at Old quarter just 5min walks to my hostel. the conductor bus is also helpful.
and yes i recommend using their service. really helpful and easy too! im looking forward to come hanoi next time and use their service again! thank you A21 tours!
We booked a return transfer from Hanoi Old Quarter to Sapa in November for the two of us. We paid slightly more for the VIP seats, which can be lowered for more comfortable ride. The pick up was timely and the ride was comfortable. The vehicle comes with USB charging Point, free wifi, a bottle of water and bread. At one of the rest stop, we were also given a voucher to redeem for either coffee, tea or Hanoi beer. Booking of the transfer is also easy via email and WhatsApp. They will also send reminder before the trip via WhatsApp. Would definitely recommend visitors to use A21Tours
If you are travelling to Vietnam. And feel like going on own (without tour package from origin country), Look nowhere else for Vietnam transportation n hotel, this is the Best! The Best, because they have hotline Whatsapp number, are very Supportive, Highly Responsive, English spoken, and giving us Bragain Pricing.
My family (of 3) and I, wouldn't be able to travel conveniently without their help on transportation issue.
In 8d/7n trip (hanoi, halong bay, sapa) we were assisted by them well, even in the last minute demand. Bravo and Superb Works to A21. We surely recommend U to all our friends Indonesia and Japan too.
<p>Driver Mr Chin drove smoothly the whole time.</p>
Mr Trung is a awesome driver . He is on time when picking us up from the hotel . The car is comfortable and he speaks mandrain too !
We booked directly online. Everything went smoothly. We were upgraded from superior to deluxe cabin that sleeps 4 people. So we had to share with another couple, which was fine because we all slept the whole way. There was free water or beer, bananas, chips, and free WiFi. The beds were very clean and even the bathroom were not that bad. It is an excellent way to go to Sapa and you save one nights hotel bill while traveling. If you get motion sickness be warned this train goes up and down and sways side to side, all at the same time, it is quite bumpy and noisy. Not to mention it makes a lot of stops along the way. Earplugs and Dramamine might help.
The communication was fantastic, quick responding and very friendly via whatsapp.
The car was extremely comfortable, neat and clean. The driver was on time and took one break at a convenient spot on our trip from Hanoi to Ha Long.
I even forgot my phone in the van, and they managed to bring it back to me right away - again I am grateful for their quick response, when we texted them about it.
It was also very cheap, considering the comfort and the bottle of water each passenger got. We had a great ride here and I can only recommend to book your ride with A21.
We'll be back soon :)
We likewise availed of their Halong Bay tour and half-day Hanoi city tour. The guides that we had (Ms. Emma and Mr. Cheongsam, respectively) were knowledgeable and spoke decent English. We recommend that you wear comfortable walking/hiking shoes if you’ll join the short trek in Halong Bay. The climb is not recommended for those with weak knees. Make sure to bring some snacks too as lunch was served late. Don’t expect you’ll be able to go for a good swim once you get to one of the islands. The swimming area and time allotted were limited. Also, there were no shower areas and changing areas.
Overall, we were very satisfied with the A21 services. Communication was easy via email and WhatsApp. Everything was handled smoothly and efficiently. It’s a very reliable company and I would highly recommend it.
Thank you A21 for making our trip stress-free and enjoyable! Xin cam o’n!
Nothing to complain. Everything went as scheduled, no e-ticket needed. Good services and very responsive on WhatsApp.
We were 2 adults and 3 children traveling to Sapa from Hanoi and back to Hanoi last week. We booked a shared journey but had the minibus to ourselves on the way to Sapa which was a real treat. The reclining seats are very comfortable, there is reasonable wifi on board which was a benefit we hadn't realised when booking, charging ports for each seat.
On our return to Hanoi the bus was full and I was sat in the front with the driver and his colleague which makes for a bit more of a squashed seat but it was ok. It is good to know that when all seats are booked on a shared journey that that includes the use of a front seat as well which although do recline it does not have the arm rests and other comforts of seats in the rear.
Vouchers for drinks are given at one stop, one small bottle of water given on boarding the bus, food options are limited at the two stops particularly if you have children with you so we would recommend taking food (or at least your own choice of snacks) with you if possible.
Both journey times were 6 hours with stops.
On both journeys the drivers drove safely and calmly which we appreciated particularly on the very twisty road for the last part of the journey into Sapa.
Thanks! :)
Eco Sapa was easy to book and provided a safe comfortable ride between Hanoi and Sapa.
You get a few stop on the way and they provide water and a bare bones breakfast, but what more do you need. As a plus, the van had usb ports and wifi, which was unexpected, but great.
The communication for our return trip was a bit of a miss on the confirmation on time, but overall I would recommend.
On arrival from Ninh Binh via train, we took the Chapa express to Sapa and was pleasantly surprised that it was clean, comfortable ride.
Please note that to take the night train to Sapa, you’d have to walk about 10 minutes to the gate from Hanoi station. Gate is actually situated behind the main station, try google to find directions.
Coming back to the cabin, the ride was a little noisy and shaky but we had a good night rest. Toilets were surprisingly clean and without smell of ammonia as some claimed. And compared to the Victoria express, which we took on our return leg to Hanoi, Chapa’s cabin was way more comfortable, bunks were a little wider and longer. To those that are undecided, I’d say choose Chapa express. You won’t regret saving that extra dollar that Victoria charges.
Used A21 Tours for a quite last minute pick up from Ha Long to Hà Noi. We used the shared limousine van. It arrived at our hotel on the agreed time and did a perfect drop off at the site in Ha Noi we agreed upon. All without any hassle. A real safe and comfortable drive thanks to an experienced driver and a very clean van!<br>All in all I would definitely use A21 again a next time!
Best thing: I forgot my 150USD glasses in the van and the driver brought it to our hotel in halong the next day!
That’s really good karma and I would definitely use this service agein! Thanks to Duy Tung, the driver and the rest of the team!
We did two trips with this company, overnight to and from Sapa to Hanoi.
Both times we booked the VIP 2 berth sleeper cabin. This is a more costly option (US$170) but provides privacy and a bit more comfort.
The cabin was nicely set up and lovely and quiet.
Complimentary water, refreshing wipes and cookies as well as a drink on departure.
As expected the train is noisy and there is a lot of motion but we slept surprisingly well.
Staff were friendly and helpful.
Added benefits of booking directly with the company (one way we did one way we didn't).
- shuttle to hotel
- complimentary ear plugs
- much more attentive service.
over all a practical, safe and manageable way to travel.
The train itself was lovely, cosey and clean. But the organisation for the two women at Chapa Express was an utter shambles!!!
First of all the one woman purposely waited till 9pm before she would give anyone a ticket,by which point there was a huge 'crowd'. There was no queing system in place and the two women would just wonder off mid way through speaking to you and ask another person to follow them. I witnessed one man be given four tickets, randomly, another man moan so the women took the tickets off the first guy and gave them to the second one instead. The tickets had not been pre allocated to people it seemed. And it didn't matter what your booking reference was.
At 9.45 myself and another guy were finally listened to. By that point, each of us still wanting our two tickets, they said there was only two remaining tickets?
The lady frantically flapped around and found two tickets with another company so no one was left behind.
It just leaves a sour taste on a journey that turned out ok in the end. All of this could have been avoided if the woman was not such a jobs worth initially and if she had actually done her job in the first place and allocated each booking their tickets to just be handed over on the day.
옆에와서 리뷰해달라고해서 옆에서 하는즁 <br>
매우친절 버스도 큼 괞춘함<br>
Viet이라는 직원이 아주 친절함<br>
Viet is very kind and so cool<br>
If i come back, i try again this bus <br>
Thank you<br>
50자 채우는거 매우힘든데 <br>
어쨋든 버스 크고좋다 친절하고 빠르다<br>
닌빈에서 왔는데 올때보다 좋은버스다 강추다<br>
싸다 좋다
My friend and I took green bus from Sapa to Hanoi, the bus was comfy. There’s a girl as the bus assistant, who speak very good english and would repeat the pre-recorded broadcasts so to make sure everyone aware of the notices.
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We booked the other bus company from Hanoi to Sapa, it was also comfy but the arrangement is not better. Also they don’t have clear instruction about when is the next stop. No notice at all, the bus assistant was just sleeping. And only one toilet time which is not quite enough for a 6 hours trip.
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One thing i think green bus can improve is to pay more attention to the guests during the trip. As some of them were eating oranges in the bus which the bus is not allow eating. and some of them watching drama without an earphone, that was ignoring. I asked that person to volume down by myself. If the bus assistant can help for such then it would be even better.
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Overall, green bus is good and I will book again if I come to Sapa again.
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舒適及安排很好。<br>
我們乘Green Bus由Sapa到河內。<br>
巴士助理很有禮貌，英語亦很好。相比起由河內到Sapa的旅程（別的巴士公司），Green Bus的安排比較好。停站的次數也多一次。
Not sure why there are so many mixed reviews on these overnight trains to Sapa, but my family had a wonderful time on Chapa Express. We were with two other families, for a total of 13 people. Each family was traveling with small children and we all had our own cabin with 4 beds in each cabin. The cabins were clean, the beds adequate, service was good, and the overall ride was not as bumpy as others have said.
Would I do it again? Absolutely! It's a great way to get from Hanoi to Sapa without having to take a bus. The only benefit of taking a bus is you can go directly to your hotel in Sapa versus having to take a van from the train station. The trip from the station to our hotel took approximately 45 min. Other than that, I would highly recommend Chapa Express!
What a great way to travel. Our taxi dropped us at the wrong train station, but Chapa were great and got us to the train. We had a 4 berth deluxe that I booked online. We got water, soft drink, chips, nuts, toothbrush, comb, face wipe and ear plugs. The top bunks had better air conditioning but it was very comfortable, there was wifi and we took portable fans that you charge which was perfect for the bottom bunks. Loved the rocking of the train, easy to fall asleep.
The private Chapa lounge on the station at the end was very disappointing. I enquired before I left about a shower and breakfast and they said yes all free, when we got there nothing was opened so we ended up going straight to our hotel and paying extra to get an early check in which worked out better.
Highly recommend travelling with this company. The train has many carriages all owned by different companies, we were very happy with Chapa.
Des transferts adéquates à nos demandes et à des prix courants.
Merci!
Highly recommended! I was very impressed with the whole service, everybody from staffs, driver to the tour guide in Sapa.
The trip with Eco Tours itself was great on the first journey and below average on the second. I wrote a separate review on Eco Tour Bus.
Since the booking and communication with A21 was perfect I rate it 5star.
Service was on time and very comfortable. Communications excellent with messages informing of driver name and phone number.
Great service with competitive prices, highly recommended.
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Like if this helped u.
Overall, we had a good experience.
We e-mailed the company directly in July 2019 to make our reservations. The interactions were smooth and timely. We specifically requested for the VIP seats (seats in the middle of the van) at the time of booking.
Everything happened on our transfers as per the description. We were picked up slightly ahead of schedule from our hotel at Hanoi (in the Old Quarter). The scheduled rest stops were made, and we received the complimentary coupon at one of them. We were dropped off at our hotel in Sapa.
The van was driven safely at all times. Air conditioning and wi-fi worked as expected.
On the return journey, the pick up was delayed slightly due to traffic jams, but, from the time we were picked up from our hotel in Sapa, the rest of the journey was uneventful and went as per the expectations. We were dropped off at our hotel in Hanoi.
Overall, we were happy with the service, and would choose the service again in the future if we have a need.
Keep up the good work, team!
My boyfriend and I had a wonderful experience with eco sapa. I contacted them on Facebook about a transfer from Hanoi to Sapa. They were very responsive and helpful and we stopped by their office in Hanoi to purchase our tickets for the following day.
Very clean, very comfortable and a safe driver. The only downside was that the schedule changed slightly the day before so we could go and pick up other passengers from around Hanoi- this took a long while to drive around Hanoi and collect them and meant the transfer for us was longer as we were the first to be picked up. This was communicated to us beforehand though directly from the bus operators and they arranged an earlier pick up time for us to try and accommodate this.
To be aware of: The driver didn’t speak English but the tour operators did so we had everything we needed to know before we set off from them, and any problems you can contact them directly on Facebook. Make sure you ask any questions you need from them.
We made 2 stops for toilet and and food and made it to sapa in around 6 1/2 hours (again this was longer for us than usual). Would recommend Ecosapa for good communication and comfortable safe transfer. Thank you!
Also, I lost personal stuff in the bus and Sunny helped me 3 times to search for it.
Finally we found it and he made my day
Very happy with our experience, the bus was so comfortable we were able to sleep almost the entire way to Sapa. The bus guide was very friendly, informative and was wearing the most jolly Christmas sweater ever :). Snacks and water were provided. The only downside was an annoying customer who’s phone kept going off very loudly.
Answers to queries were quick.
5/5
After we booked, all communication with A21 Tours (through email or WhatsApp) was first class, and they were quick to keep us informed about any changes.
I would not hesitate to book a trip through them again.
Highly recommend to take GREEN BUS through A21 Tours!
We used the bus to go from Hanoi to Sapa and back.
It's great that you are picked up at your hotel and get dropped off at your next hotel. Very convenient.
The car on the first trip was quite new and the seats very spacious. Always try to book the VIP seats! The driver was great and drove relaxed. A very good trip.
On the way back we had an older car. Also VIP seats, but space is limited. We had the fastest driver of the fleet. No other car was faster than us. In the mountains that was quite adventurous. This was a more rough tour.
So, experience really depends on the car/driver. I can understand good and bad reviews now.
In total I would use them again, it's quite convenient and the service is good.
<br>A21 tours were brilliant in helping us to rearrange our booking and take the next available bus. Would recommend.
Excelente viaje en autobús a Sa Pa con nuestro conductor Dung.
Fanáticas instalaciones, con wifi, TV, cargadores y bebidas.
Completamente recomendable para hacer el viaje más privado con familia.
Driver arrive on time for all the pick up.
Excellent service highly recommended.
They were detailed in the communication and provide frequent updates to check with you up till the bus arrives. I was able to check with them when the Fansipan express bus arrival was delayed for the pickup from hotel.
Payment online was quick and simple as well.
Highly recommended.
The communication that they give you throughout your stay in Vietnam and Hanoi is very clear and good and all the cars & drivers we had spoke clear English and there driving was exemplary
I can not fault there service at all and there prices are very competitive, when I return to Hanoi I will 100% be using there services
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<b>(Original)</b> Wir kamen an der Halong Bucht von einem Cruise an und hatten keinen Transfer nach Hanoi gebucht. Eine schnelle Google Recherche führte zu A21. Die Kommunikation über Whatsapp war sehr kompetent. Bezahlung funktionierte über Kreditkarte und einen mir zugesandten onepay.vn Link. Kurze Zeit später wurden wir von einem Luxus-Shuttle abgeholt. Super Service!
Used A21 Tours for a quite last minute pick up from Hà Long to Hà Noî. We used the shared limousine van. It arrived at our hotel on the agreed time and did a perfect drop off at the site in Hà Noî we agreed upon. All without any hassle. A real safe and comfortable drive thanks to an experienced driver and a very clean van! All in all I would definitely use A21 again a next time!
Excellebt timing
Excellent cleanless
Excellent confort
Excellent option
I used A21 all the way for my internal transfers. And will keep on using thei services..can only reccomend it..top notch
We use the limousine transfer service from Noi Bai airport to Sapa.
The service is very good. Just keep your Whatsapp on and the staff will reply you shortly in few minutes for any questions you asking.
The booking process is fast and you may made payment through online. The service is trustworthy. Just inform the staff upon arrival, and the staff will tell you roughly arrival time for the pick-up. The staff will also give a very clear instruction on the pick up point.
The driver is very professional and entertaining. We had a very good ride throughout the journey.
This service is very convenient. Sure will recommend you to use their service.