Sapa

Limousine ride Hanoi to Sapa to Hanoi to Airport. I used A21 limousine service from Hanoi Airport to Sapa to Hanoi to Airport on time and very comfortable. We communicate thru what app with driver mobile number and license plate number. Driver arrive on time for all the pick up. Excellent service highly recommended.

I used A21 limousine service from Hanoi Airport to Sapa to Hanoi to Airport on time and very comfortable. We communicate thru what app with driver mobile number and license plate number. Driver arrive on time for all the pick up. Excellent service highly recommended.

Great Customer Service. We accidentally left our wallet on the bus from Sa Pa to the Hanoi airport, and A21 Tours was extremely helpful. They shipped it to our next location, Hoi An, within two days! Highly recommend. Plus, the bus was super clean.

Reliable company. Great personal contact via WhatsApp in proper English. The company did everything to help and support us. The ride was a bit bumpy. The driver drove really fast and sometimes even reckless. It was raining really bad that night, so we didn’t always feel safe. We arrived 2 hours early, which proves how fast the driver was going.

Amazing travel company to do Vietnam. After hustling with quite a few, this one is BY FAR the most professional and the most reliable. When I come back I will book everything through their services.
We picked the Limo-Bus to Sapa, worth every penny, comfortable, AC, USB port at every seat, wifi and on time pick-up.

Sapa to Hanoi with Ecosapa Limousine booked via A21. Group of 6 international travelers with big suitcases. Paid extra to ensure we had the limousine all to ourselves so that we could fit all our luggage. This was very important considering the amount of bags we had. We booked via A21 for a transfer from Sapa to Hanoi. Our driver, Than, from Ecosapa Limousines arrived on time and provided us with drinks and a plain bun for the journey. He was very friendly and we had some good laughs. The vehicle was very clean and comfortable.

We took the bus from Sapa to Catba. The organization and customer service was very good and the communication in very good English by WhatApp also helped a lot. I forgot my jacket on the bus and the company brought it to back to Catba. They really did a great job and were always replying to our communication.

My family and I took the sleeper bus (daytime) from Cat Ba Island to Sapa. We were scheduled to arrive at 4pm and actually arrived at 7pm. This was without any delays, traffic issues etc. This is just how long is takes a bus this size to make the trip. They say 8 hours, but that is the google maps time for a car driving non-stop, not a large bus with over 50 stops. On top of that, we left our lunch stop at 12:30 and they didn't have another stop for bathroom or snacks until we arrived in Sapa 6.5 hours later. At the 5.5 hour mark, with one daughter about to wet her pants and the other having been allowed to squat on the side of the highway a couple hours previously, we finally requested a toilet break...and were told to wait an hour. After insisting, they grudgingly found one and impatiently hustled us off and on the bus like we were somehow the reason the bus was 3 hours late. Terrible company. There's lots of choice, use a different bus company and just transfer in Hanoi. Not worth the hassle to go direct.

Update: A21 contacted me immediately and apologized for our experience and offered compensation. They also agreed to update their website to reflect the correct travel times and itinerary. Although, I would not use this bus company again, A21 Tours have provided excellent customer service and I would consider booking with them again.